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user_nq1xt8
1st Topic

Visitor

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2 Messages

10/22/2026 9:57 AM

Rewards page error: Cannot read properties of null (reading 'fields')

I cannot receive any of my rewards when trying. I keep getting an error. Dunkin and beetle juice. I javemt had a reward in a long time since the new updated system. Please help.

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1 hour ago

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XfinityFrank

Official Employee

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2.7K Messages

9 hours ago

Hi there, @user_nq1xt8. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble redeeming rewards. Let's see what we can do to help! Have you tried clearing the cache and cookies on your browser or attempting to log in with a different one? 

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user_nq1xt8

Visitor

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2 Messages

I have cleared everything. Used different browers and restarted device and still same issue. 

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1 hour ago

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XfinityJon

Official Employee

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1.9K Messages

Okay, I appreciate you already giving those steps a try. I will be happy to look into this further. I will just need some account specific information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 hour ago

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user_5de759

Visitor

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7 Messages

8 hours ago

 WE HAVE TRIED MOBILE, CHROME, OPERA, INTERNET EXPLORER, PONY EXPRESS, UPS, FEDEX, USPS, MOZILLA, CLEARING CACHE, CLEARING COOKIES, EVERYTHING!

The problem is back and yes we tried everything, quit stalling asking nonsense and fix it.

Where do they find these people?

1

XfinityPeterH

Official Employee

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3.2K Messages

 

user_5de759 Thank you for letting us know you’re also being impacted by this known issue. Our team is actively working toward a resolution, but at this time, we don’t have any additional updates or an estimated timeframe for when it will be resolved.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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8 hours ago

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EG

Expert

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122.4K Messages

3 hours ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. 

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