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Carsoned98
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4 Messages

Thursday, June 4th, 2026 7:41 PM

Rewards Amazon Issue

Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device. 

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17 minutes ago

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XfinityCliff

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279 Messages

3 hours ago

Hello @Carsoned98 and thanks for sharing your experience with us on our Xfinity Community forums.  

When you tried to make the redemption of the code, was it by clicking the link from the Xfinity Membership page in the app, or did you attempt to enter the code manually on the Amazon landing page for redemption?

Sometimes copy/pasted codes can have extra characters in them (i.e. spaces/hidden characters) depending on the method used.  

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Carsoned98

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4 Messages

It was direct from the link on the membership page

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52 minutes ago

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Carsoned98

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@XfinityCliff​ it auto filled the code from the membership page, no extra spaces were included. It allows me to log into my account as normal to confirm my account getting the credit, then when that resolves I get the red error message saying there was a problem accepting the invitation. I’ve tried several times, even on an additional device. 
I also copy pasted the Amazon bookshelf link into my browser, and then both manually put the code in AND tried just copy pasting it as well. None of these methods worked. 

(edited)

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49 minutes ago

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XfinityDemitrius

Official Employee

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2.7K Messages

@Carsoned98, can you please attempt redemption by following this link: Click Here.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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44 minutes ago

Carsoned98

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4 Messages

This worked, thank you!

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26 minutes ago

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XfinityEva

Official Employee

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2.5K Messages

Wonderful! Thank you for working with our team and we hope you enjoy this perk with the Xfinity Membership! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 minutes ago

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