Good evening rjshanks. Have you already tried clearing the cookies and cache on the browser you are using? Have you experienced this issue on more than one browser?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for letting us know that you are able to access your Xfinity membership rewards again, @rjshanks! Enjoy those goodies as a thank you for choosing Xfinity! 👋
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Official Solution
XfinityDuron
Official Employee
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761 Messages
2 months ago
This is an issue that we are aware of, I will say give it 24 to 48 hours for a correction on your rewards concerns.
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XfinityJon
Official Employee
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1.4K Messages
2 months ago
Good evening rjshanks. Have you already tried clearing the cookies and cache on the browser you are using? Have you experienced this issue on more than one browser?
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