Reward prepaid visa card

This card is a fake gift! I tried to activate it for months and I couldn't get it to work properly. I tried to call infinity about the problem but was passed around from recorded message to recorded message. I was never able to talk to a REAL person. Customer service is still horrible!!

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XfinityJanelle

Official Employee

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2.4K Messages

2 years ago

Hi @user_cqr93e Thank you for reaching out on the Xfinity Community Forums. Are you able to view your incentive Xfinity Incentive Tracker here?

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user_cqr93e

2 Messages

NO. I never got an answer.

2 years ago

0

CC_Armand

Official Employee

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2.4K Messages

We are glad to take a closer look at this for you @user_cqr93e! Please feel free to shoot us a private message so that we can get all the particulars from you and get started.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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2 years ago

0

Customer Service

user_cqr93e

Reward prepaid visa card

XfinityJanelle

user_cqr93e

CC_Armand

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