Tuesday, April 2nd, 2024 11:29 PM

Reward prepaid visa card

This card is a fake gift! I tried to activate it for months and I couldn't get it to work properly. I tried to call infinity about the problem but was passed around from recorded message to recorded message. I was never able to talk to a REAL person. Customer service is  still horrible!!

Official Employee


1K Messages

4 months ago

Hi @user_cqr93e Thank you for reaching out on the Xfinity Community Forums. Are you able to view your incentive Xfinity Incentive Tracker here? 

2 Messages

NO. I never got an answer. 

Official Employee


1.7K Messages

We are glad to take a closer look at this for you @user_cqr93e!  Please feel free to shoot us a private message so that we can get all the particulars from you and get started.  


To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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