return equipment

i've called numerous times to try and return my equipment, but can't get through, can't get through with chat either.

is there a way to email anyone? i can't get into my comcast email either.

all i want is a [Edited: "Language"] return shipping label.

Responses

Official Solution

XfinityKatie

Official Employee

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744 Messages

10 months ago

@user_km0rrr We don't have a way to email a return label on our end, but since we do have a partnership set up with UPS, you are able to take the equipment there for return and they will pack and ship it back to us for you, free of charge! I would recommend getting a receipt to keep for your records if you got that route, but you won't have to worry about covering any costs for the shipment through UPS.

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XfinityChelseaB

Official Employee

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1.2K Messages

10 months ago

Hello @user_km0rrr ,Thanks so much for taking a moment out of your day to leave a post on our community forum. Please check out How to return your Xfinity equipment for all the options you have to return your equipment as we are unable to send you a label and can't take the equipment back over the phone. Please let us know if you have any other questions on this concern.

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user_loi6dh

1 Message

7 months ago

How do I print my shipping label? I have confirmation from xfinity that my return has been initiated, but I don't see anywhere on the online return instructions how to print said label.

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XfinityGabby

Official Employee

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1.5K Messages

Hello, @user_loi6dh. Thank you for reaching our team on Forums. You can print out a shipping label by following these steps:

Initiate your return online and send your equipment back with a prepaid UPS shipping label.

Sign in and visit the Equipment Return page.
- Note: You must have your Xfinity ID and password to process your return online.
  - If you don't, you can head directly to a UPS Store near you.
- Already submitted a return request?
  - You can track your return at the Pending Return Status page.
Check off the device(s) you'd like to return and select Continue.
- When returning your device(s), check the serial number on the device to ensure that it matches your selection.
- Note: If you're returning a TV Box, you can click Identify Device.
  - This will send a signal to that specific TV and display an on-screen message to let you know it's the correct TV Box.
Choose a reason for return and press Continue.
Select a return option, follow the listed instructions and press Confirm.
- If you’ve selected UPS Prepaid Shipping:
  - Return to the Device Management Center.
  - Select Return Details for the device you’re returning.
  - Click Print Shipping Label to print the label for your package.
Put the equipment being returned into its original box.
Place your UPS prepaid shipping label on the outside.
- Keep the top portion of the label with the tracking number included, as this will be your receipt.
You can either:
- Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number.
  - Note: UPS may charge a fee for this service. We don't cover this or offer credit for it.
- Drop the package off anywhere that UPS shipments are accepted.

Note: Please allow up to two weeks for the return to be reflected on your account.

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7 months ago

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Customer Service

user_km0rrr

return equipment

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