Request for EPON Member-Owned Router Provisioning – xb7 / ONU

I switched from cable to fiber about 6 months ago, I had a tech come out for a pro install and etc, and I have now also spent a few hours already chatting with support, but not finding anyone who can provide what I need. 

I have my own Eero Pro 7 network and would like to use my existing router/gateway directly connected to the ONU, eliminating the need for the xb7. Xfinity introduced support for member-owned routers on eligible EPON fiber installations in July 2026, including WiFi Ready properties.

Here are the support articles confirming the functionality:

1. https://forums.xfinity.com/conversations/your-home-network/memberowned-router-options-for-xfinity-fiber-service-epon/6a6cb9c0b3ed1847a0acc1cf

2. https://www.xfinity.com/support/articles/member-owned-router-fiber-internet

Please escalate this request to the appropriate EPON fiber provisioning team to:

1. Remove the xb7 as the active gateway and provision the ONU to support my customer-owned router directly.

2. Confirm that my Eero Pro 7 gateway/router can receive a public IPv4 address directly from the ONU.

This request is very similar to the one linked below on the forums. It seems that customer chat support and onsite techs are not able to understand and/or escalate the provisioning request across cases:

https://forums.xfinity.com/conversations/customer-service/request-for-epon-memberowned-router-provisioning-xer10-onu/6ab2f9f59137b7edd986db19

Thank you!