Repeated Failure to Receive Replacement modem

I am writing to express my frustration regarding ongoing issues with my internet service and the failure to receive a replacement modem despite multiple promises from your agents.

My current modem frequently drops devices and often does not recognize them. I am forced to reboot it constantly just to maintain basic connectivity. I have spoken with several Xfinity representatives who have assured me—on multiple occasions—that a replacement modem was ordered and would be shipped to my address. Unfortunately, no modem has ever arrived.

I am extremely disappointed with this lack of follow-through. I have spent considerable time troubleshooting, calling customer service, and waiting for equipment that never comes. This is unacceptable, especially given the cost of your services.

At this point, I expect:

• Immediate confirmation that a new modem has been shipped with a valid tracking number.
• A clear explanation of why previous shipments were never fulfilled.
• Consideration for a service credit due to the extended inconvenience and unreliable service.

Please address this issue promptly. I look forward to your immediate response with confirmation and tracking details.