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user_4fz948
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5 Messages

Tuesday, September 16th, 2025 11:42 AM

Refund request status

I contacted support regarding a charge for unreturned equipment. Support opened a refund request a few weeks ago and I have no received any update or communication regarding it. How can I check the status? 

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4 hours ago

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XfinityEricB

Official Employee

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2.8K Messages

3 months ago

Hello @user_4fz948. I sent you a direct message yesterday requesting some account information for your request. Did you get it?

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user_4fz948

5 Messages

@XfinityEricB​ yes I didn't want to respond back as per your response so I opened a question as you directed. I have replied to your message now with requested info. 

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3 months ago

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XfinityEricB

Official Employee

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2.8K Messages

Thanks @user_4fz948!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_4fz948

5 Messages

I have returned the device to the closest Xfinity store. Can you please confirm the device is removed and I will be issued a refund?

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2 months ago

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XfinityPeterH

Official Employee

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2.5K Messages

 

user_4fz948 Let's take a look. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

NDlover

Visitor

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1 Message

4 hours ago

I need to get a status update on my refund 

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XfinityMarcus

Official Employee

 • 

1.9K Messages

NDlover thanks for using the Community Forum. Let's dive into your refund status together for an update picture of where things stand. Can you also send us a direct message with your full name and complete service address to locate your account on our end?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 hours ago

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