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sam2004
1st Topic

Visitor

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1 Message

Sunday, November 16th, 2025 10:39 AM

Refund Debit card expired without me using it.

Hi Xfinity Support Team,

I recently discovered that the refund debit card issued to me has expired before I had the chance to use it.
The card expired in October 2025. Could you please help me request a replacement card or reissue the refund in another form? I would really appreciate your assistance in resolving this.

Thank you

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Updated 

2 hours ago

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XfinityJeff

Official Employee

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628 Messages

3 months ago

Good morning @sam2004, and thank you for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you never got a chance to use the prepaid card before it expired, but you have reached the right team that can take a look at this for you and see what can be done. I see you already sent us a private message, so we will continue there.

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user_es4b9i

Visitor

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3 Messages

5 hours ago

 a debit card thaat was sent to me expired before i used it i would like to get a new one

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user_es4b9i

Visitor

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3 Messages

how do i get a new card 

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5 hours ago

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user_es4b9i

Visitor

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3 Messages

please send new card to my address

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5 hours ago

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XfinityThomasA

Official Employee

 • 

3.2K Messages

 

user_es4b9i - Thank you for choosing Xfinity and joining us here for help with your expired prepaid card. You've reached the right team. If a prepaid card was issue and not used we can check if one can be reissued to you. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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2 hours ago

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