Hello, @googlephoto. Thank you for commenting on another user's post regarding your prepaid gift card expiration. We've turned your comment into its own post in order to ensure the proper and swift handling of your particular account, and our team is more than happy to submit a ticket on your behalf to see if we can have that card reissued for you. Could you please send our team a direct message to continue?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
XfinitySara
Official Employee
•
2.3K Messages
5 hours ago
Hello, @googlephoto. Thank you for commenting on another user's post regarding your prepaid gift card expiration. We've turned your comment into its own post in order to ensure the proper and swift handling of your particular account, and our team is more than happy to submit a ticket on your behalf to see if we can have that card reissued for you. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
0
0