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user_gha16
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Visitor

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2 Messages

Friday, January 16th, 2026 4:42 PM

Closed

Receiving Text Messages Constantly; Return UNUSED Equipment

I am at my wit's end.  How do I stop these text messages:

Hi, Xfinity here.  Please return your UNUSED Xfinity equipment.  This will reduce your monthly bill and protect the environment.

I canceled TV service in November 2025, I returned all of the TV boxes and remotes that I had.  I kept the Internet service, and have an Xfinity-issued XB8 modem.  That is the only equipment I have and it's kind of still needed.

Please make the insanity stop.

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Updated 

7 hours ago

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XfinityJeff

Official Employee

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561 Messages

10 hours ago

Good morning @user_gha16, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are getting messages on the account that say you have unreturned equipment, I know that can be frustrating, but you have come to the right place for assistance. Have you had a chance to check the Xfinity app and see if there is equipment on the account that you no longer have?

(edited)

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user_gha16

Visitor

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2 Messages

I have.  Nothing is listed under TV and Streaming.  Only the Xfinity Gateway device is listed under Internet, but that should be there.

10 hours ago

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XfinityJeff

Official Employee

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561 Messages

Thank you for the information @user_gha16. Lets take a look at the account and we will see what's going on. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 hours ago

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XfinityFrank

Official Employee

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1.9K Messages

7 hours ago

We want to thank you for reaching out on the Community Forum for support with receiving unused equipment texts. We are glad we were able to resolve your issue by seeing that you had an old work order pending that showed the new equipment not fully activated, hence the alerts. Closing it out got the job done. Never hesitate to create another public post for any of your future account and service needs!

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