Skip to main content
user_11snm7
1st Topic
1st Reply

Visitor

 • 

3 Messages

Monday, May 12th, 2025

Re:cancel service

I have service and I need to cancel don’t have acct # just address  let me know how to proceed with canceling I call customer service they say they can’t help 

Question

 • 

Updated 

2 days ago

232

6

0

Oldest First
Selected Oldest First
XfinityAmira

Official Employee

 • 

4.3K Messages

3 months ago

Hi user_11snm7, thanks for taking the time to reach out to our team on our Xfinity Forum. We certainly hate to lose you as a customer, but my team can assist you with canceling your account. To help you with this, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

2

0

user_eq17oi

Visitor

 • 

1 Message

Why am I being charged full price when I am in vacation mode and also why do I have a now account an an xfinity account If you can't fix this I am canceling the services. I really need to speak to a representative 

Like

Reply

3 months ago

0

XfinityArmand

Official Employee

 • 

2.3K Messages

Hello @user_eq17oi!  Thank you so much for taking the time to reach out to Xfinity Support!  We're so glad to hear from you and want to help in any way that we can to address your billing concerns.  No worries!  You have reached out to the right team to get things ironed out.  Please feel free to shoot us a private message with your details so that we can get started. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_i9k7bo

Visitor

 • 

1 Message

1 month ago

Cancel service at [EDITED: Personal Information]

(edited)

1

0

XfinityFrank

Official Employee

 • 

1.6K Messages

Hi there, @user_i9k7bo! If you would like assistance cancelling service, we would be sorry to see you go, but we can certainly help. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_muf983

3 Messages

22 days ago

XFINITY should be investigated by the federal government. A lot of people have this same problem 

1

XfinityGabriel

Official Employee

 • 

2.5K Messages

 

user_muf983, Hi there! Thanks for taking the time to reach out. This is definitely not how we want you to feel. We will certainly do everything within our power to turn that around. Are you also having an issue with cancelling your services? We can help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

22 days ago

0

xfinity_user

Visitor

 • 

2 Messages

14 days ago

there is no "direct message " option on top right of this page!

0

0

user_diqekf

Visitor

 • 

3 Messages

8 days ago

I also want to cancel service and need access to the direct message option

2

0

XfinityLinda

Official Employee

 • 

2K Messages

@user_diqekf We're glad to assist with canceling your service. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 days ago

0

user_11snm7

Visitor

 • 

3 Messages

Yes cancel my service address everything

Like

Reply

2 days ago

0

user_11snm7

Visitor

 • 

3 Messages

2 days ago

I wasn’t aware that I had service why did I get this message that I don’t have service do you want us to delete your address that’s a strange email

1

0

XfinityEricB

Official Employee

 • 

2.5K Messages

 

user_11snm7 Thanks for reaching out to us for help with cancelling your service. I would be happy to assist in any way I can. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

forum icon

New to the Community?

Start Here