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user_11snm7
1st Topic

Visitor

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1 Message

Monday, May 12th, 2025 1:24 PM

Re:cancel service

I have service and I need to cancel don’t have acct # just address  let me know how to proceed with canceling I call customer service they say they can’t help 

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Updated 

1 day ago

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XfinityAmira

Official Employee

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4.1K Messages

1 day ago

Hi user_11snm7, thanks for taking the time to reach out to our team on our Xfinity Forum. We certainly hate to lose you as a customer, but my team can assist you with canceling your account. To help you with this, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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user_eq17oi

Visitor

 • 

1 Message

Why am I being charged full price when I am in vacation mode and also why do I have a now account an an xfinity account If you can't fix this I am canceling the services. I really need to speak to a representative 

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1 day ago

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XfinityArmand

Official Employee

 • 

2.1K Messages

Hello @user_eq17oi!  Thank you so much for taking the time to reach out to Xfinity Support!  We're so glad to hear from you and want to help in any way that we can to address your billing concerns.  No worries!  You have reached out to the right team to get things ironed out.  Please feel free to shoot us a private message with your details so that we can get started. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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1 day ago

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