Regular Visitor
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4 Messages
Re: Need Payment Extension Do To COVID19
I will be needing an extension to pay my $300+ monthly bill too. Most likely for more than this month, unfortunately.
Is there any other way this can be handled other than changing the payday up by 30-days? I have been furloughed and have no income for the unforeseeable future.
Not sure how much in fees I've racked up to date, but I'm sure there will be more to come. I don't think I've missed a payment in the 20-years I've been a subscriber.
Any help would be appreciated.
Bkrehely
Regular Visitor
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6 Messages
5 years ago
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CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@Bkrehely Understood.
As mentioned, I have asked our team to reach out to you directly to present some options on packaging and pricing that may better meet your needs.
Thanks for your patience and hang in there.
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CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@brijj0506
As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable.
Those credits will post overnight and be available to view in My Account.
Thanks for your patience and hang in there.
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brijj0506
New Poster
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2 Messages
5 years ago
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CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@brijj0506
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable.
Those credits will post overnight and be available to view in My Account.
Thanks for your patience and hang in there.
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brijj0506
New Poster
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2 Messages
5 years ago
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CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@Bkrehely
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
As a courtesy, I have credited back any late charges incurred over the past 2 months.
I hope that helps in making the overall balance due more manageable.
Also, I have asked our team to reach out to you directly to present some options on packaging and pricing that may better meet your needs.
Thanks for your patience and hang in there.
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jswann11
New Poster
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2 Messages
5 years ago
I would greatly appreciate a payment extension on my account. Like most people, our finances have been affected by COVID-19. I'd be able to pay the full balance 10/1. Is it possible to extend our payment so that we are not disconnected? Thank you for your help.
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jswann11
New Poster
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2 Messages
5 years ago
Thank you so much! You are amazing!
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CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@jswann11
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
As a courtesy, I have credited back any late charges incurred over the past 24 months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable.
Those credits will post overnight and will be available to view in My Account.
Thanks for your patience and hang in there.
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acuriel
Regular Visitor
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4 Messages
5 years ago
My payment is due today the 5th, but I set up a automatic payment to pay it the 15th of September because of the pandemic its been hard, is it okay to pay on the 15th and not get charged a late fee?
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acuriel
Regular Visitor
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4 Messages
5 years ago
Need payment extension due to covid 19 please.
My payment is due today the 5th, but I set up a automatic payment to pay it the 15th of September because of the pandemic its been hard, is it okay to pay on the 15th and not get charged a late fee?
@ComcastTeds
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acuriel
Regular Visitor
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4 Messages
5 years ago
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Kedzmeno
New Poster
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1 Message
5 years ago
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CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@acuriel Apologies for the delay in responding. Looks like your account is current with a credit showing on the account. A recent payment was made on 9/6.
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