Re: Need Payment Extension Do To COVID19

@nattsewell 

Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement. 

As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable.

Thanks for your patience and hang in there.

@rdavison20 

Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement. 

As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable.

Thanks for your patience and hang in there.

@mjlatt1 

Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.

As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable.

Thanks for your patience and hang in there.

Hi, I have contacted support multiple times over the past days requesting a payment arrangement be set for 8/21/2020. That is the soonest I can pay the balance owed. I have been a Comcast customer for over 3 years and the bill is paid each month. Without Internet access my kids are unable to do their distance learning. Can you please reinstate my services and provide an arrangment for 8/21/2020 and the balance will be paid as requested. You can see I have a history of payment arrangements which all have been paid on the 21st or 22nd of each month. 

@rdavison20  Glad we were able to help. 

account since 1999.  Never been disconnected for non payment.  Refused to give me a payment arrangement.  Company is horrible.    I'm looking to get out from them.  

@JustMe1012 

Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.

As a courtesy, I have credited back any late charges incurred over the past 24 months. 
I hope that helps in making the overall balance due more manageable.

Thanks for your patience and hang in there.

@Bdahz2020  Apologies, your bill isn't due until 8/26. 

We've gone ahead and waived the current month's Internet Essentials bill as a courtesy. Thanks for your patience and I hope that helps.      

@ajbdancer16 

Your account is showing as eligible for a payment arrangement:

• Log into xfinity.com/myaccount
• Select Billing, then Bill and Payment Settings
• Click on Schedule a Payment
• Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps. Thanks for your patience and hang in there.