FuzzyNJ's profile

Regular Visitor

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4 Messages

Sun, Apr 5, 2020 1:00 PM

Re: Need Payment Extension Do To COVID19

@ComcastTeds 

 

I will be needing an extension to pay my $300+ monthly bill too. Most likely for more than this month, unfortunately.

 

Is there any other way this can be handled other than changing the payday up by 30-days? I have been furloughed and have no income for the unforeseeable future.

 

Not sure how much in fees I've racked up to date, but I'm sure there will be more to come. I don't think I've missed a payment in the 20-years I've been a subscriber.

 

Any help would be appreciated.

 

 

 

Responses

Regular Visitor

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6 Messages

9 m ago

Or can we please switch my plan to internet only for the time being, as that is the most important thing right now. I should be able to pay 200 in a few weeks
ComcastTeds

Official Employee

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18.9K Messages

9 m ago

@Bkrehely  Understood. 

 

As mentioned, I have asked our team to reach out to you directly to present some options on packaging and pricing that may better meet your needs.

 

Thanks for your patience and hang in there.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastTeds

Official Employee

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18.9K Messages

9 m ago

@brijj0506 

 

As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable. 

 

Those credits will post overnight and be available to view in My Account. 

 

Thanks for your patience and hang in there.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New Poster

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2 Messages

9 m ago

I am having the same issue! They told me there is nothing they can do to help me!
ComcastTeds

Official Employee

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18.9K Messages

9 m ago

@brijj0506  

Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.

 

As a courtesy, I have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable. 

 

Those credits will post overnight and be available to view in My Account. 

 

Thanks for your patience and hang in there.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New Poster

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2 Messages

9 m ago

How much is my credits? Anything will help me especially with the way my finances are with COVID
ComcastTeds

Official Employee

 • 

18.9K Messages

9 m ago

@Bkrehely 

 

Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.

 

As a courtesy, I have credited back any late charges incurred over the past 2 months. 
I hope that helps in making the overall balance due more manageable.

 

Also, I have asked our team to reach out to you directly to present some options on packaging and pricing that may better meet your needs.  

 

Thanks for your patience and hang in there.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New Poster

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2 Messages

9 m ago

I would greatly appreciate a payment extension on my account. Like most people, our finances have been affected by COVID-19. I'd be able to pay the full balance 10/1. Is it possible to extend our payment so that we are not disconnected? Thank you for your help.

New Poster

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2 Messages

9 m ago

Thank you so much! You are amazing!

ComcastTeds

Official Employee

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18.9K Messages

9 m ago

@jswann11 

Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.

 

As a courtesy, I have credited back any late charges incurred over the past 24 months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable. 

 

Those credits will post overnight and will be available to view in My Account. 

 

Thanks for your patience and hang in there.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Regular Visitor

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4 Messages

9 m ago

Need payment extension due to covid 19 please.
My payment is due today the 5th, but I set up a automatic payment to pay it the 15th of September because of the pandemic its been hard, is it okay to pay on the 15th and not get charged a late fee?

Regular Visitor

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4 Messages

9 m ago

Re: Need Payment Extension Do To COVID19
Need payment extension due to covid 19 please.
My payment is due today the 5th, but I set up a automatic payment to pay it the 15th of September because of the pandemic its been hard, is it okay to pay on the 15th and not get charged a late fee?

@ComcastTeds

Regular Visitor

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4 Messages

9 m ago

New Poster

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1 Message

9 m ago

Hi i also need an extension due to covid, have been able to keep up somewhat until this point but recently just got to be too much as extra and saved money has dwindled down, any help still available at this point? I see i can do an extension until 9/24 at the lastest but so far i will only be able to come up with payment by that following monday when i expect a direct deposit to go through. Any info would be greatly appreciated as i am really trying to not have service disconnected over a few days if possible
ComcastTeds

Official Employee

 • 

18.9K Messages

9 m ago

@acuriel Apologies for the delay in responding. Looks like your account is current with a credit showing on the account. A recent payment was made on 9/6.   

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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