FuzzyNJ's profile

Regular Visitor

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4 Messages

Sun, Apr 5, 2020 1:00 PM

Re: Need Payment Extension Do To COVID19

@ComcastTeds 

 

I will be needing an extension to pay my $300+ monthly bill too. Most likely for more than this month, unfortunately.

 

Is there any other way this can be handled other than changing the payday up by 30-days? I have been furloughed and have no income for the unforeseeable future.

 

Not sure how much in fees I've racked up to date, but I'm sure there will be more to come. I don't think I've missed a payment in the 20-years I've been a subscriber.

 

Any help would be appreciated.

 

 

 

Responses

CCTeds

Gold Problem Solver

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18.9K Messages

1 y ago

@Kedzmeno 

Your account is showing as eligible for a payment arrangement:

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

 

As a courtesy, we have provided a credit on your account for your loyalty. I hope that helps.

 

Thanks for your patience and hang in there.

 

New Poster

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2 Messages

1 y ago

This is patently false. You turned off my Internet today because I was unable to pay a bill for services that were not rendered until 3 Septemeber, yet you billed me from July forward.

 

CCTeds

Gold Problem Solver

 • 

18.9K Messages

1 y ago

@MassapeaquaNY 

 

Apologies for the issue and the experience you described above. Thank you for your service to our country. 

 

The conditions presented at the beginning of this thread (from April) are no longer valid in September. 

 

As per your other thread in the forums, it looks like you have multiple accounts with us. 

 

I've asked a team member to review and work with you to make this right in that thread. 

 

I have applied a credit to your account as a courtesy. (the account associated to the e-mail that you used for this post) .  

 

Apologies again and thanks for your patience. 

 

 

 

 

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