Re: "Bundle Activation Isn’t working for Disney plus and Hulu"

Hello @user_il2qjc thank you for letting us know you are also having this issue. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I hope this information will help others out there with the same Disney Plus Hulu issues.

Disney Plus Hulu appears to be working thanks to a three-way call yesterday between a Disney technician and Ray from Xfinity. Appears that you have to sign up for the $12.99 plan from Disney and it's covered by Xfinity. I hope Ray was correct and I do not see an additional charge on my account for Disney Plus Hulu.

As of this morning Disney Plus Hulu is working and no additional charges for the service has shown up on my account so far.

Thanks for the update and I am glad we were able to get this resolved. If you need anything else our team is always here to assist. 

@user_il2qjc​ I am having the same exact issue. I’m beyond frustrated 

Hello Thuthi927. I'm sorry for the trouble and frustration this is causing to activate the subscription. I know we have been successful in some cases with working with our repair teams, and we were able to get people activated. I would love to help and remove any additional frustration with getting your services to work as they should. Could you please send us a direct message with your name and service address? 
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

@zfastss​ did you have to put in your credit card info to sign up? It is asking for payment info when I signed up. 

No, I did not have to put in my CC number. Just had to agree to a new subscription. The chat agent guaranteed me I would not be charged. Hope he was right as my new billing should show up soon.

I just don't understand how you can talk to so many agents and each one has a different answer. Good Luck 

Hey there, @user_il2qjc! We've responded to you directly, over DM, if you'll check that when you get a chance. Thank you!

Six weeks later, no fix. this is a joke. Now they want me to call Disney plus and ask them why it slides my work. After six weeks of “engineers working on the issue,” that’s what they’ve come up with.