Skip to main content
user_yp1uj7
1st Topic

Visitor

 • 

1 Message

Saturday, April 4th, 2026 12:05 AM

Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

 • 

Updated 

6 hours ago

58

3

0

Oldest First
Selected Oldest First
XfinityNatalie

Official Employee

 • 

705 Messages

10 days ago

 

Hey there, user_yp1uj7! We appreciate you knocking on our XFINITY Community door with your subscription activation issue. Not to worry, you have reached the right team to assist you with this matter. Are you receiving an error message?
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.  

 

1

0

zfastss

Frequent Visitor

 • 

12 Messages

Still same issue today and appears this has been going on since mid-March according to the tech support agent. I told the agent Please no more hoops (think I have surpassed Stephen Curry on hoops) just please give me an eta. I was told they are working on it.  Reminds me of a saying in New Orleans It's fixed when it's done and it's done when it's fixed!   One would think that Xfinity would have corrected this by now.:(

Like

Reply

4 days ago

0

zfastss

Frequent Visitor

 • 

12 Messages

6 days ago

So frustrating after spending two hours with tech support yesterday trying to activate my Disney plus Hulu subscription. Jumped through all there hoops only to be told it’s a known issue and should be fixed within a few hours. Needless to say same issue click the link for Disney wants me to sign up for a paid subscription. Same issue using the Disney app on Xfinity. On the Xfinity site it shows active.

(edited)

4

XfinityEva

Official Employee

 • 

2.4K Messages

@user_yp1uj7  @zfastss Sorry to hear you are having trouble with this. If you are still in need of assistance please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 days ago

0

zfastss

Frequent Visitor

 • 

12 Messages

Another waisted hour with support again last night and no solution for the issue. I asked to resend the link or email to active my Disney Plus Hulu subscription and was told they can't. Called Disney tech support and they told me it shows pending and also suggested that Xfinity just resend the link or email to activate the subscription:(

Like

Reply

6 days ago

0

XfinityMartyR

Official Employee

 • 

3.1K Messages

 

zfastss Have you tried the following steps? 

 

To activate your Disney+, Hulu Bundle, follow these steps:

*Clear your cache, and cookies or use a private or incognito browsing window. 
*Visit xfinity.com/yoursubscriptions.
*Enter your Primary Xfinity ID and password, then click **Let’s go** to sign in.
*Click **Activate** next to the subscription. If no option appears, your service may already be activated.
*If you're new, enter your desired email for your Disney+ account; if you already have an account, enter your existing MyDisney email.

*You will receive a confirmation message to complete the activation process.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 days ago

0

zfastss

Frequent Visitor

 • 

12 Messages

This is what it shows on my Xfinity streaming subscriptions page for Disney Plus Hulu.

The Disney tech support agent told me it shows pending and that is why when I sing into the Disney account it only shows me an option to purchase a subscription. 

This should have been a simple process not taken three days and countless hours with tech support.

What is the solution to correct this problem.

Disney Duo Bundle

Disney+, Hulu Bundle

Included

Active

(edited)

Like

Reply

6 days ago

0

user_il2qjc

Visitor

 • 

1 Message

6 hours ago

I am having the same issue. I have been trying to activate for two weeks now, been back and forth between Xfinity and Disney chats. No help from either side. I’ve tried everything. Clearing cache, etc. I’ve done it over 100 times. Nothing works. Can’t believe I’m paying for this. Every time I try it loads in Disney plus from the Xfinity activation and says “Manage your subscription to complete account setup.”

disney tells me that Xfinity has not cleared my account through their system. 

1

0

forum icon

New to the Community?

Start Here