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karins4
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23 Messages

Thursday, August 13th, 2026 6:33 PM

Re: "Bookshelf code invalid through rewards"

same issue here.  On PC, redeemed the book reward shortly after 12pm and when I try to redeem it on amazon it says "There as an error accepting the invitation".  I try to go back to rewards and it says the reward is out of stock and there are nothing listed in my redemption section even though I had several showing before and my other redemption from today, "Pokemon Detective Pikachu" movie isn't listed there either (I did get the movie though).

I also checked on mobile.  There it shows the book reward is out of stock and not showing in my redeemed benefits so I can't even get to the code over there to try it.

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1 hour ago

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XfinitySara

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2 hours ago

@karins4 - Want us to take a closer look for you? If so, please send our team a direct message to continue.

 

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user_n8smea

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28 Messages

1 hour ago

The OP has already found the other thread, but for anyone else, here's a forum thread with about a dozen users reporting the same issue:

https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f

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