1 Message
RE: After system update black screen on tv; no signal?
there was an on screen message to start (or defer) a software update, and I elected to start the update
1 Message
there was an on screen message to start (or defer) a software update, and I elected to start the update
XfinityAdrienne
Official Employee
•
1.1K Messages
9 days ago
Hey there, user_3fkel4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with the box and the manual updates. I totally understand, my phone recently did this during an update overnight.
Is your screen updating or is it still black? If it's black, have you attempted a reset signal or manual reset?
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