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user_hzrkfu
1st Topic

Visitor

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2 Messages

08/04/2026 8:26 PM

Property damage claim

I'm trying to get in contact with someone to assist with a property damage claim. I've tried contacting Xfinity on numerous occasions. My yard was damaged when Xfinity sent construction to install a new internet line. 

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38 minutes ago

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XfinityJeniece

Official Employee

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4.5K Messages

2 months ago

Hey there, @user_hzrkfu, thanks for reaching out through Xfinity Forums regarding the damage claim. I would be happy to get this submitted for you in order to get this resolved for you. Can you please send us a Direct Message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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user_hzrkfu

Visitor

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2 Messages

@XfinityJeniece​ thanks. I've just submitted a message as instructed. 

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2 months ago

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Again

Expert

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35.1K Messages

2 months ago

Not Accessibility/disability related.  Moved to Customer Service.

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user_fnd8s9

Visitor

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7 Messages

2 months ago

I just had the same thing happen and the roots were torn up not cut and I just had two tree companies tell me my tree is going to die! 

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XfinityCliff

Official Employee

 • 

760 Messages

Hello @user_fnd8s9, and thanks for sharing your experience with us on the Xfinity Community forums.

That sounds incredibly frustrating, especially if you've now been told by multiple tree companies that the damage may impact the health of the tree long term.

Have you already received any assistance or guidance regarding this damage concern and has a damage claim has already been filed or reviewed?  If you have not, and you would like us to look into this, please send us a Direct Message* with your full name and service address.  Once we have the account verified, we can review options available for us to assist. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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user_47f8hb

Visitor

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1 Message

58 minutes ago

I need assistance reopening and escalating property damage claim ECM0025581409.

I received calls regarding the claim on October 1 and October 2, 2026, but I was working as a nurse and could not answer. I returned the calls and have repeatedly called the number back, but I have only reached voicemail.

I have now received an automated email stating that the damage claim was “resolved” and closed, but the damage to my fence has not been resolved, repaired, or reimbursed.

I did not agree to closure of this claim. Please have an Xfinity Support representative contact me so this claim can be reopened and escalated to the damage claims team.

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user_fnd8s9

Visitor

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7 Messages

This happened to me too four times! I started a new claim number each time and eventually emailed the President.

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52 minutes ago

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XfinityAngie

Official Employee

 • 

3.1K Messages

 

user_47f8hb, thank you for reaching out to us through Xfinity Forums. I would be happy to help. 

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

45 minutes ago

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XfinityBillie

Official Employee

 • 

4.5K Messages

@user_fnd8s9 I'm sorry to hear that you had to start several claims. Just to confirm, was your damage complaint resolved or do you still need assistance?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

38 minutes ago

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