Visitor
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2 Messages
Pricing
After wasting 4 hours today with 3 agents I lost all of my access to the xfinity channels Thanks! I had requested to keep. Now it won’t let me back to adding the programs even though I have confirmation that the channels I required were included in the new price I was quoted today. With a military and device discount.
How do I get back access to the channels I was promised? I have screen shots and download of the entire 4 hours chat. Please help this long term customer.
Stingsrumpus
Visitor
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2 Messages
20 days ago
#frustrated #furious #misled
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EG
Expert
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114.7K Messages
20 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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1.9K Messages
20 days ago
Hey @Stingsrumpus , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the change in your channel lineup. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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