New Poster
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6 Messages
Price increase right after major data breach? How does that make sense?
So Xfinity has a major data breach in October but waits until now to inform me, and then can’t even tell me what personal data was impacted.
Then in the same session they inform me that there’s a price increase coming right up. And my service is a fraction of what I pay for. No explanation for the increase. And my service reliability is terrible.
StarLink is beginning to look good. Xfinity needs to up their game. They misstepped at every turn.
XfinityJanelle
Official Employee
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1.7K Messages
2 years ago
@GrisGrisMan Thank you for reaching out on the Xfinity Community Forums. I am happy to help any questions about your bill if you are seeing an increase whether it be because your promotion has ended or the annual increase that was notified on your bill. If you would like to discuss your account further could you please send our team a direct message with your full name and full address?
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_iyshkm
1 Message
2 years ago
Why doesn't Xfinity remove the charge for autopay if it can't keep our data safe? Seems to me we're basically paying $10 a month for our private information to be handed over to the hackers. What an awful company!
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