Prepaid master card

Received virtual $180 prepaid master card and have tried to use it several times but it always declined

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XfinityDilary

Official Employee

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1.8K Messages

5 months ago

user_l0h4fq Thanks for posting on our Community Forums. I'm sorry to hear the Master Card is not working. Are you getting a specific error message when you try to use the card?

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user_l0h4fq

6 Messages

Yes. Bank declined, invalid card number, can not process.

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5 months ago

0

XfinityDilary

Official Employee

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1.8K Messages

Thanks for clarifying, user_l0h4fq! Have you tried using it with multiple vendors? Are you getting the same error message?

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5 months ago

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user_l0h4fq

6 Messages

One vendor for an online order.

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5 months ago

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XfinityDilary

Official Employee

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1.8K Messages

user_l0h4fq The vendor accepts master cards, correct? Would you mind trying with a different vendor to see if the same issue persists?

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5 months ago

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user_l0h4fq

6 Messages

5 months ago

Yes the vendor accepts master card.

I will try another vendor.

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XfinityAmandaB

Official Employee

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1.7K Messages

user_l0h4fq Please keep us updated!

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5 months ago

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user_l0h4fq

6 Messages

Yes, will update once I use the card.

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5 months ago

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Again

Expert

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31.1K Messages

@user_l0h4fq

Is the card still valid and has not expired?

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5 months ago

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user_l0h4fq

6 Messages

I am as able to use the card at the vendor I was having trouble with and another vendor.

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5 months ago

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XfinityFrank

Official Employee

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1.1K Messages

@user_l0h4fq, I'm not clear on your last post. Were you able to use the card with another vendor?

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5 months ago

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user_1y7kwb

1 Message

4 months ago

Same here. I got the card ok but when I tried to use it to buy a gift card for Bonefish Grill it declined. I tried $100. Now my balance says $80. Where did the $100 go?

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XfinityAmandaB

Official Employee

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1.7K Messages

user_1y7kwb That is never fun thank you for letting us know. When purchasing with your gift card make sure the vendor aceptcs Master card and we recommend using the card for purchases that can be covered by the full balance of the card. Split payments can be an issue. You can check your balance and transaction history for your card here: If there is a transition the was not successful showing you may need to contract the Vendor.

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4 months ago

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user_18ze0u

2 Messages

4 months ago

Having issues with this too. I just activated my card today, and tried it at 2 different merchants both around $175-$178. 1st merchant, declined twice. 2nd merchant, declined. What's going on?

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XfinityPeterH

Official Employee

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1.6K Messages

user_18ze0u I would be reaching out if I were in your shoes too. Please contact our specialist at 1-833-269-9036 Monday - Friday from 7am - 7pm CST. They have the proper training for the cards in question. If you like you can use this link to send a message to them.

Should you run into issues in the furture please first start by doing your own public post. That way you get the help needed while following our community guidelines. Thanks for your understanding.

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4 months ago

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user_fbgt2e

3 Messages

is this prepaid card a scam by Xfinity?

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4 months ago

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user_fbgt2e

3 Messages

4 months ago

from all the complaints about the cards usability one might assume this card is an xfinity scam.

I also get rejections with this card.

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XfinityAmandaB

Official Employee

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1.7K Messages

user_fbgt2e Nope, not a scam just a digital Master card. Since the card is not a physical card some sellers may not be able to accept it as a payment option. You can also request a physical card if you would like for a small fee using the number that came in the email with your card information.

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4 months ago

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user_2377d4

Visitor

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1 Message

1 month ago

I received a virtual $180 prepaid master card and have tried to use it several times but it always declined.

Is there anyone who can help with an issue or is this a scam.

I have been trying for a few months to get the answer with no luck.

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XfinityBenny

Official Employee

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738 Messages

@user_2377d4 Thanks for adding to the thread. Is the date on the card still valid, or has it expired?

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1 month ago

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user_fbgt2e

3 Messages

expired end of Nov with a balance that I could not use

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1 month ago

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XfinityAdrienne

Official Employee

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1K Messages

Thank you so much for sharing, @user_fbgt2e! We would recommend reaching out the team that handles our Visa Gift cards. They can be found here, and hitting the contact us button. They will be able to help with the Gift Card and ensure you get the full balance.

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1 month ago

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user_18ze0u

2 Messages

@user_2377d4 what worked for me was adding the prepaid card to Paypal and using it through there!

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1 month ago

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Customer Service

user_l0h4fq

Prepaid master card

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