user_l0h4fq Thanks for posting on our Community Forums. I'm sorry to hear the Master Card is not working. Are you getting a specific error message when you try to use the card?
Thanks for clarifying, user_l0h4fq! Have you tried using it with multiple vendors? Are you getting the same error message?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_l0h4fq The vendor accepts master cards, correct? Would you mind trying with a different vendor to see if the same issue persists?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
@user_l0h4fq, I'm not clear on your last post. Were you able to use the card with another vendor?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Same here. I got the card ok but when I tried to use it to buy a gift card for Bonefish Grill it declined. I tried $100. Now my balance says $80. Where did the $100 go?
user_1y7kwb That is never fun thank you for letting us know. When purchasing with your gift card make sure the vendor aceptcs Master card and we recommend using the card for purchases that can be covered by the full balance of the card. Split payments can be an issue. You can check your balance and transaction history for your card here: If there is a transition the was not successful showing you may need to contract the Vendor.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Having issues with this too. I just activated my card today, and tried it at 2 different merchants both around $175-$178. 1st merchant, declined twice. 2nd merchant, declined. What's going on?
user_18ze0u I would be reaching out if I were in your shoes too. Please contact our specialist at 1-833-269-9036 Monday - Friday from 7am - 7pm CST. They have the proper training for the cards in question. If you like you can use this link to send a message to them.
Should you run into issues in the furture please first start by doing your own public post. That way you get the help needed while following our community guidelines. Thanks for your understanding.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDilary
Official Employee
•
1.7K Messages
23 days ago
4
0
user_l0h4fq
6 Messages
23 days ago
Yes the vendor accepts master card.
I will try another vendor.
5
0
user_1y7kwb
1 Message
15 days ago
Same here. I got the card ok but when I tried to use it to buy a gift card for Bonefish Grill it declined. I tried $100. Now my balance says $80. Where did the $100 go?
1
0
user_18ze0u
1 Message
13 days ago
Having issues with this too. I just activated my card today, and tried it at 2 different merchants both around $175-$178. 1st merchant, declined twice. 2nd merchant, declined. What's going on?
1