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user_l0h4fq
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Originator

6 Messages

Sunday, August 25th, 2024 8:39 PM

Prepaid master card

Received virtual $180 prepaid master card and have tried to use it several times but it always declined

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8 days ago

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XfinityDilary

Official Employee

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1.7K Messages

19 days ago

user_l0h4fq Thanks for posting on our Community Forums. I'm sorry to hear the Master Card is not working. Are you getting a specific error message when you try to use the card? 

 

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user_l0h4fq

6 Messages

Yes. Bank declined, invalid card number, can not process.

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19 days ago

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XfinityDilary

Official Employee

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1.7K Messages

Thanks for clarifying, user_l0h4fq! Have you tried using it with multiple vendors? Are you getting the same error message? 

 

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19 days ago

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user_l0h4fq

6 Messages

One vendor for an online order.

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19 days ago

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XfinityDilary

Official Employee

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1.7K Messages

 

user_l0h4fq The vendor accepts master cards, correct? Would you mind trying with a different vendor to see if the same issue persists? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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19 days ago

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user_l0h4fq

6 Messages

19 days ago

Yes the vendor accepts master card.

I will try another vendor.

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XfinityAmandaB

Official Employee

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1.4K Messages

 

user_l0h4fq Please keep us updated!

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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19 days ago

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user_l0h4fq

6 Messages

Yes, will update once I use the card.

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19 days ago

0

Again

Expert

 • 

30.8K Messages

@user_l0h4fq​ 

Is the card still valid and has not expired?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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18 days ago

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user_l0h4fq

6 Messages

I am as able to use the card at the vendor I was having trouble with and another vendor.

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18 days ago

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XfinityFrank

Official Employee

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908 Messages

@user_l0h4fq, I'm not clear on your last post. Were you able to use the card with another vendor?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 days ago

user_1y7kwb

1 Message

10 days ago

Same here. I got the card ok but when I tried to use it to buy a gift card for Bonefish Grill it declined. I tried $100. Now my balance says $80. Where did the $100 go? 

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XfinityAmandaB

Official Employee

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1.4K Messages

 

user_1y7kwb That is never fun thank you for letting us know. When purchasing with your gift card make sure the vendor aceptcs Master card and we recommend using the card for purchases that can be covered by the full balance of the card. Split payments can be an issue. You can check your balance and transaction history for your card here: If there is a transition the was not successful showing you may need to contract the Vendor.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 days ago

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user_18ze0u

1 Message

8 days ago

Having issues with this too. I just activated my card today, and tried it at 2 different merchants both around $175-$178. 1st merchant, declined twice. 2nd merchant, declined. What's going on?

1

XfinityPeterH

Official Employee

 • 

1.4K Messages

 

user_18ze0u I would be reaching out if I were in your shoes too. Please contact our specialist at 1-833-269-9036 Monday - Friday from 7am - 7pm CST. They have the proper training for the cards in question. If you like you can use this link to send a message to them. 

Should you run into issues in the furture please first start by doing your own public post. That way you get the help needed while following our community guidelines. Thanks for your understanding. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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