Aprilcanetto's profile

New Poster

 • 

1 Message

Mon, Feb 15, 2021 9:00 PM

Portland area outage: no information

We have had an outage for going on 3 days. I have requested updates, I have not received anything. I get a standard response online: we are working on fixing it as soon as possible. Affecting 1-50 people. I have tried speaking with someone and the system refuses, saying nobody can help me. Check the status center. The status isn’t changing. I need more information. For example: how many people are working on this? How severe is the issue? Is this a: few days issue, a week issue? Longer? My job depends on this. There needs to be some transparency in what is happening after the outage has been going on for 3 days now. How can we get some clarification?

Responses

New Poster

 • 

1 Message

5 m ago

Ditto to all that was said on this forum. We got excited when we actually saw two Comcast trucks outside our home...but they came and went with no result. We're on Day 4 with no wi/fi and cable. The fact that you can't get a live person to discuss status or progress speaks volumes about Comcast.  Can we get some help in SE Portland please?!

Official Employee

 • 

316 Messages

5 m ago

Hello, @bwj12! Thank you so much for reaching out to Comcast today over our Community Forums! We can totally understand the frustration with any service interruption. Our field teams are working as fast, and safe as possible to restore services to all impacted areas. There are some areas on our network that still do not have power service, which will impact other areas that may have had power restored. 

We can look into your specific area, to see if there have been any updates. Please send us a Private Message with your first and last name. 

 

To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side. 

 

Thank you! 

Regular Visitor

 • 

2 Messages

5 m ago

Martin, I do not see any “send a message” button

Official Employee

 • 

316 Messages

5 m ago

Ah okay, @bwj12 if you are not seeing a blue "Send a Message" button on my profile, you will want to make sure you are signed into your Xfinity account. Once signed in, you should have the access to send us a message over our Forums. 

New Poster

 • 

1 Message

5 m ago

6 days now and still without internet. Kids have missed nearly a week of remote school because of this and my entire home business is on pause. We get nothing but a cobbled together "status" page and bots replying here. 

 

 

Regular Visitor

 • 

1 Message

5 m ago

Ditto for Lake Oswego.  No internet since 2/13.  It is now 2/19.  I signed up for text alerts but have recieved nothing.  Signing into my account gives me no information and same goes for the terrible automated phone tree.

XfinityRay

Official Employee

 • 

264 Messages

5 m ago

Hello, @cjbern and @dehs! I am sorry to hear that your services are still offline. We are glad to help and dig further into the situation. I know that is tough when you need to work and the kids need it for school. We can shed further light on the subject and stay with you to ensure things get working at your homes. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."

55a

Regular Visitor

 • 

5 Messages

5 m ago

Ours in O.C. went out on 2-12 and is still out.

Day 9

Official Employee

 • 

304 Messages

5 m ago

@55a

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

New to the Community?

Start Here