Portland area outage: no information

Ditto to all that was said on this forum. We got excited when we actually saw two Comcast trucks outside our home...but they came and went with no result. We're on Day 4 with no wi/fi and cable. The fact that you can't get a live person to discuss status or progress speaks volumes about Comcast.  Can we get some help in SE Portland please?!

Hello, @bwj12! Thank you so much for reaching out to Comcast today over our Community Forums! We can totally understand the frustration with any service interruption. Our field teams are working as fast, and safe as possible to restore services to all impacted areas. There are some areas on our network that still do not have power service, which will impact other areas that may have had power restored. 

We can look into your specific area, to see if there have been any updates. Please send us a Private Message with your first and last name. 

To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side. 

Thank you! 

Ah okay, @bwj12 if you are not seeing a blue "Send a Message" button on my profile, you will want to make sure you are signed into your Xfinity account. Once signed in, you should have the access to send us a message over our Forums. 

6 days now and still without internet. Kids have missed nearly a week of remote school because of this and my entire home business is on pause. We get nothing but a cobbled together "status" page and bots replying here. 

Ditto for Lake Oswego.  No internet since 2/13.  It is now 2/19.  I signed up for text alerts but have recieved nothing.  Signing into my account gives me no information and same goes for the terrible automated phone tree.

Hello, @cjbern and @dehs! I am sorry to hear that your services are still offline. We are glad to help and dig further into the situation. I know that is tough when you need to work and the kids need it for school. We can shed further light on the subject and stay with you to ensure things get working at your homes. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."

@55a

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

This company is an absolute joke. The support org has been designed intentionally to limit the distribution of infrastructure related information such as status for outages and maintenance data. They want to private message you so to take the attention away from public forum and continue to give you the runaround. You will never get past an agent based out of India, assuming you can navigate the prompts successfully and speak to a human being (hint, speak your zip code, then keep repeating agent when asked why you are calling).  One can no longer view a global outage map but are instead limited to their immediate area. Making matters worse, the FCC has been lobbied to the point where we, the consumer, have zero recourse for this type of intentional behavior by Comcast and are forced to essentially "shut up and put up". Its pure insanity and for all intended purposes, a monopoly over folks like myself who can either chose comcast or a DSL line with a fraction of the bandwidth. And at this point, DSL is looking like a better option if just for spite.