We have had an outage for going on 3 days. I have requested updates, I have not received anything. I get a standard response online: we are working on fixing it as soon as possible. Affecting 1-50 people. I have tried speaking with someone and the system refuses, saying nobody can help me. Check the

Day 5 for me. You guys are lucky. I'm sure @ComcastCares is cut-n-pasting a solution for me as well. #Fail

Hello,I am similarly frustrated by the lack of communication regarding the outage. CenturyLink, for example, does not seem to be experiencing the same issues as Xfinity. Why should I continue to be an Xfinity customer when you cannot at the very leas

Ashley, there is no button to send you a private message. Outage affecting Lake Oswego, OR area as well. Many of us depend on internet for work now.

This is ridiculous. Why can't an employee address the issue instead of taking people away from the forums (not the most intuitive maneuver, but you guys get paid by the contact, right?)

Same situation in Lake Oswego area, any ETA or information regarding the outage would be helpful. From what I hear from my neighbors, it is only the Xfinity neighbors that are impacted.

To assist those that are also in the Lake Oswego area, here is the response that ComcastEva provided so far when I shared my account number and address details via direct message:"Good morning Julia! I appreciate you sending over a private message ab

We have had an outage for going on 3 days. I have requested updates, I have not received anything. I get a standard response online: we are working on fixing it as soon as possible. Affecting 1-50 people. I have tried speaking with someone and the system refuses, saying nobody can help me. Check the

@ComcastAlyssaYour reply is not helpful in any way and completely fails to address my and other customers’ concerns. While my service has returned to normal, the link you have posted as well as the Xfinity app simply state that there is a service out