Portland area outage: no information

Our service was restored this afternoon. Yay.

However, STILL no notification (as requested when we reported the outage) from Comcast that they did their job. 

Cannot send a private message, where can we find service updates about when the internet is expected to come back online so that I can at least communicate with my job when I will be able to work again. This is infuriating 

You can check the status of service interruptions as well as your connection status either on the Xfinity My Account app or at https://comca.st/2OQeeXp. 

HI @Lld33! We are sorry to hear about your connection concerns and would be happy to help investigate further! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

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@55a wrote:
I requested specific info about my exact address via private msg ( click their name ). This is their response for me in Oregon City which means they can get better details if asked:

Response:
We definitely want to provide you with all of the information we have available on the service interruption you and your neighbors are experiencing. I do see the initial issues were caused from a power issue/transformer, and the initial resolve date was 2/20; However, due to the weather in the area, the local team has marked the repair order as priority and is actively assigned to a team, but updated the estimated resolution time as unknown at this time. The node in your area is down and I know the frustration this must be causing, especially not having a definitive answer on when everything will be up and running again properly. I'm truly sorry for the inconvenience.

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What does this explanation of why you don't have service have to do with "better deals if asked"?  Unless you requested, without being asked, information about deals from a specific OE.

@Again  

if I had received the response you quoted I would not be upset. But no matter to whom I respond and even when I provide specific information, all I get is the BOT response which no additional information. Also there is NO reason why Comcast can't publish on their website a map showing the extent of the outage. For reference, look at what PGE does for their customers. 

Is there no new information about the outage in the Lake Oswego area, 4 days with no real updates is not a great look. My wife and I both rely on the internet for work and not having any idea of when this might be resovled is not alright. 

Thank you for reaching out and our team will be happy to look into applying a credit to your account for any interruption you may have experienced. We always want to do our best to make things right for our valuable customers! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastDena” and click “Send a message."

Hi.

FWIW, My service was restored yesterday.  Since that event and as of right now, I have NOT recieved any notification via text or e-mail that this happened. 

Will I get a credit for the 3 days of NO service (TV, phone, internet)? How do I request this?