2 Messages
poor customer service
I chatted with a Xfinity agent, reporting the issue with XUMO stream box not working. He spent a lot of time asking how my day goes, and being really nice. Only he didn't provide any instruction or suggestion. He kept asking same questions that I already provided answers. I requested having a technician visit. eventually, he told me the visit is scheduled for the same day 4-6 PM time window and it is free. It was around 3:20 when he told me that. So I was home waiting for the agent to show up. At 5:40 PM, I received a call (Robot) from Xfinity and asked if the the issue is resolved or I need a technician visit. The robot can help me schedule the visit and it may cost $100. That means the visit was never scheduled as the agent claimed. Either that, or the Xfinity system is totally screwed up. This is unbelievable.
XfinityJorge
Official Employee
•
2.2K Messages
11 months ago
In order to get started can you please send me a [Modmail message](https://comca.st/3w7nI14) with your full name, and full address?
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user_p75p79
1 Message
11 months ago
Today while at work, I received a call from Xfinity customer service. I was told that I had a balance of $306.76. I replied that I had already made arrangements to pay my bill by the 30th. I told him I was at work and asked if he needed anything else, he proceeded to tell me that I owed $306.76, and I explained to him that the $160 wasn't due until the 2nd of August. He proceeded to argue with me after I had stated that I was at work! I asked to speak with a supervisor and was asked, Why? This call was going nowhere fast so I hung up. I called right back and was greeted by another Rep. I verified my account and then asked to speak with a Supv., the response was, I am who you need to talk to. I politely asked for a supv again and instead of transferring me, she asked me what's the problem?, I told her the issue had to do with my account, and we went back and forth about 5 min. and then she asked me to hold while she found an available supervisor, I was on hold for 15 min until she came back. I was told that she would be transferring me to an AVAILABLE supervisor and as I am typing this email, I am still on hold-1 hr 20min!!!!! I used my work cellphone and called the Xfinity call center and went through 2 more agents who knew better than I did with what I needed. Finally a Supv. comes on the line and I explained to her what was going on and she offered NOTHING TO THE PROBLEM EXCEPT FOR ATTITUDE!!!! I am presently working on burying my father and I don't have time for this [Edited: "Language"]!! I wasn't given an apology, she was void of empathy and I am LIVID!!!!!!!!!!!!! I AM SICK AND TIRED OF THESE RUDE CUSTOMER SERVICE AGENTS AT XFINITY!! I requested for someone to call me back from Corporate and was told, I'll make mention on your account that you're requesting a callback. THIS IS UNACCEPTABLE, AS OPPOSED TO CALLING THE MORTUARY, I'M ONLINE COMPLAINING ABOUT A LACK OF RESPECT!!!!!!! I will NOT let this issue go, I plan
to get on every platform that I can and talk about this issue!!!!!!!! The Supervisor that I did speak with her name is Antoinette and SHE WAS RUDE AS WELL!!!!!!
(edited)
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