Please Contact Me [Edited]

I can't seem to get in touch with a customer service representative for anything, I've tried here and multiple different phone numbers. I NEED TO SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE. [Edited: "Personal Information"]

[Title Edited: All Caps]

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XfinityJustinM

Official Employee

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767 Messages

3 hours ago

Hello @user_w4dsas,

Please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. We also ask that you to refrain from posting on personal information on the public forum for privacy and securioty purposes.

Our call center teams can be reached by dialing (800) 934-6489. We primarily work over the written platform, but our team can help with all things Xfinity. What were you reaching out about today?

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user_w4dsas

Visitor

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6 Messages

@XfinityJustinM I apologize I don't know anything about this, I just found it while searching. I need help with my account and service, I need to speak with somebody, what would be the beat way for me to do so? Thank you for your help and time

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3 hours ago

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XfinityJustinM

Official Employee

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767 Messages

No worries @user_w4dsas, it happens all the time. If you don't mind working over direct message our team is a corporate headquarters escalation team. You are welcome to now send us a direct message with your full name and service address. 😃

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 hours ago

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user_w4dsas

Visitor

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6 Messages

3 hours ago

I just tried to call that number you gave and it's just a bot that was not helpful at all, I NEED to actually speak with somebody, I have a difficult time and need extra help

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Customer Service

user_w4dsas

Please Contact Me [Edited]

XfinityJustinM

user_w4dsas

XfinityJustinM

user_w4dsas

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