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bien8
1st Topic

Visitor

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2 Messages

Saturday, February 1st, 2025 9:05 PM

Plan change

We need pricing information for a possible plan change. Is there a specific number to call for pricing help?

Thanks! 

mh

Question

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Updated 

2 days ago

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XfinityJeniece

Official Employee

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3K Messages

2 months ago

Hey there, bien8, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with finding the right promotion for your needs. I know how important it is to have a bill within your budget. You have reached the right place! 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

3

bien8

Visitor

 • 

2 Messages

Thanks! I chatted with an agent and have a better idea of what we'll be doing. 

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1 month ago

0

user_vkm9lm

3 Messages

I want to sign up for NBSBA

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2 days ago

0

XfinityPeterH

Official Employee

 • 

1.7K Messages

 

user_vkm9lm

NBC Sports Bay Area (NBSBA) is available with Xfinity's Ultimate TV package. As of January 14, 2025, NBC Sports Bay Area and NBC Sports California moved from the Popular TV level of service to the Ultimate TV package.

In the future, we kindly ask that you post your questions on the most appropriate public board. If needed, we may invite you to send us a Direct Message to ensure you receive proper assistance while following our community guidelines.

That said, we can still help you look for this upgrade option. Please send us your full name and complete address in a direct message.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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