Phone stolen out of package

Thank you, @user_ypghwu for reaching out via our Xfinity Community forums.  We definitely want to assist you with working out a resolution for your issue. ❤️ Having something unexpected happen can be very frustrating, especially when it comes to technologies that can be essential necessities in our lives. 

So we can obtain some information from you regarding your shipment, please send us a Direct Message (I'm going to include some handy instructions below outlining the process for doing so.)

Please include your full name, and the service address associated with your account.  

Once we are able to get you verified, we'll review the information we'll need from you in order to work toward a suitable resolution for you.  

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…