@user_mvd3qw I am sorry to hear your Voice services are only working 30 minutes at a time. Does the line just cut off, and you do not have a dial tone? Or what is going on when it disconnects? I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
user_mvd3qw
Visitor
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2 Messages
56 minutes ago
MY LANDLINE WILL ONLY WORK FOR 30 MINUTES THEN DISCONNECTS
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XfinityDena
Official Employee
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4.5K Messages
44 minutes ago
@user_mvd3qw I am sorry to hear your Voice services are only working 30 minutes at a time. Does the line just cut off, and you do not have a dial tone? Or what is going on when it disconnects? I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
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BruceW
Gold Problem Solver
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27.6K Messages
1 minute ago
Do the discussions in https://forums.xfinity.com/conversations/home-phone-service-equipment/call-drops-every-30-minutes-using-xfinity-voice/602db105c5375f08cd4213e2 or https://forums.xfinity.com/conversations/home-phone-service-equipment/home-phone-still-disconnects-after-30-minutes/63c9645a507b4d3af9e2194d help? I don't have their home phone service or their all-in-one gateway with phone jacks, but the posters in these threads seem to be saying this problem occurs when phones are plugged in to L2 phone jack on the gateway instead of the L1 jack.
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