user-in-pa's profile

New Poster

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1 Message

Sat, Dec 26, 2020 10:00 AM

Call drops every 30 minutes using xfinity voice

Either calling out or receiving phone call, my phone will get disconnected after 30 mins. I chatted with xfinity support several times. they tried reset but the problem was not fixed.

 

Can anyone help me with the issue? Thanks in advance.

Responses

New Poster

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1 Message

4 m ago

This is happening to me as well.  There are other posts with this happening as well.  Every 30 mins on a call the phone drops

New Poster

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1 Message

4 m ago

We have the very same issue and have a new cable recently run by Comcast out to the street.

Visitor

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1 Message

1 m ago

me too.  Grrrrrrrrrrr

Visitor

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1 Message

1 m ago

I had this issue for several months.  I received a new router from Comcast hoping it would help, but phone continued dropping calls within a few seconds of any calls of 30 minutes.  Finally resolved the issue by purchasing a two way splitter which I plugged into the wall outlet and plugging both the router and phone in there rather than having the phone plugged into the second port on router.  No more dropped calls.  Some type of timer on router port #two may have been the problem.  Have had multiple calls of more than 30 minutes since doing this.  Hope this helps.

Visitor

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1 Message

Can you please elaborate more on your fix?  We’ve been having the same dropped call problem for many months with no resolution from comcast.  We even replaced all the splitter, outside the house and inside.

Please tell me more about the splitter you bought and where you installed it.  When you say your plugged into the wall outlet, is that an RJ11 splitter for the phone line or is it an F connector splitter?  Any details you can share are helpful.  Thanks! 

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