1 Message

Thursday, January 19th, 2023 3:40 PM

Home phone still disconnects after 30 minutes

Someone suggested this below but I don’t understand since the only thing coming out of the wall is a cable cord not anything that would allow router/modem and phone to be plugged into wall with splitter. Help! 

“RJ11 splitter plugged into wall outlet.  Router plugged in one side, phone plugged in other side.  Absolutely no problems since”

Official Employee


1.1K Messages

6 days ago

Hi there! Thanks for taking the time to reach out to us today! An RJ11 jack is basically an adapter that plugs into the phone jack of your wall and allows two lines to be connected. However, our phone service requires the phone line to be plugged into the modem. Can you tell us more about the issue you are having? 

forum icon

New to the Community?

Start Here