1 Message

Fri, Aug 12, 2022 12:14 AM

Phone Scam

I just received a phone call about giving me a new promotion from Comcast. I knew it was a scam as the number [Edited: "Personal Information"] is a non working number. I tried calling it on my other phone. Plus Xfinity sends a verification code before accessing my account. 

What baffles me is that they had my account details of my previous address. 

How does a scammer have access to Xfinity customer information?

This is concerning!!!

Accepted Solution

Official Employee


497 Messages

4 months ago

Hello @user_5da813 and thank you for bringing this to our attention. We would like to direct you to our team who specialize in this type of security. The Customer Security Assurance organization has been established to ensure a safe and secure experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. Please give them a call for more help. 

Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
Here is also a link that provides more details. Customer Security Assurance 




28.2K Messages

4 months ago

Not Guidelines related.  Moved here for better visibility.

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