Visitor
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2 Messages
Phone Scam
I just received a phone call about giving me a new promotion from Comcast. I knew it was a scam as the number [Edited: "Personal Information"] is a non working number. I tried calling it on my other phone. Plus Xfinity sends a verification code before accessing my account.
What baffles me is that they had my account details of my previous address.
How does a scammer have access to Xfinity customer information?
This is concerning!!!
Accepted Solution
XfinityPeterH
Official Employee
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1.5K Messages
2 years ago
Hello @user_5da813 and thank you for bringing this to our attention. We would like to direct you to our team who specialize in this type of security. The Customer Security Assurance organization has been established to ensure a safe and secure experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. Please give them a call for more help.
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
Here is also a link that provides more details. Customer Security Assurance
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Again
Expert
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31K Messages
2 years ago
Not Guidelines related. Moved here for better visibility.
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user_57fa02
Visitor
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2 Messages
2 years ago
The phone number [Edited: "Personal Information"] called me offering 50% on my eligible account. Is this number a fake? As expensive as xfinity is it immediately raised some major red flags. There’s no way this could be real. Is this number a scam?
(edited)
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