Phone payments are available again.

Hi there @user_dde3b2 We have our engineers working on getting this resolved as quickly as possible. We would love to assist with getting your services to work the way they should be. 

Could you please send our team a direct message with your full name and full address?

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I cannot find this Direct Messaging option...ive looked everywhen on Xfinity and Xfinity mobile sites

OH..if you select DevinC above it will take you to another page where you can apply those contact instructions

Thanks.  I have sent a direct message as you suggested.

@XfinityDevinC​ 

Hello,

My service is located at [Edited: "Personal Information"]. Service interrupted on September 28th caused by Hurricane Ian. Power to my service address is out and is estimated to be out for the next 6 months. Please advise.

Thanks,

Paul [Edited: "Personal Information"]

@user_cd9807​ I am beginning to think they have been hacked

Thank you for reaching out to us on our Xfinity Forums page, @user_cd3b56. Are you able to log in all the way with the Primary username or the Manager username? 

I can log in all the way, and I cannot change the information.  The card on file has been lost, and does not work.  When I update card information, and hit the SAVE button at the bottom of the page, the button just keeps rolling with the 3 dots, and never updates.  When I chat with the Xfinity Assistant its and endless loop.  Now my payment is late and not sure how to pay my bill?

Have you tried clearing your cache and cookies on the browser you are using? Also, have you tried a new browser? These steps could very well fix the issues. If not, you may have to reach out to our billing team @1-800-XFINITY. For security reasons, our team here will not be able to take a payment or update card information. 

Hey @user_6f16bd, thank you for reaching out to Xfinity Support on our Forums and for your help with your client. The interruption has made a impact and we apologize it is causing problems for your client. Fixes are currently being tested now and hopefully the payment feature over the phone will be back up and running soon. If you can send us a direct message, I can certainly check out the billing situation and possible solutions to help.

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@user_abcb77 Thanks for reaching out to us, you can always make a payment in person at your local Xfinity Store. Sorry to hear you've been having trouble making a payment thus far. We can look into this further with you if you don't have a store near you. Would you please send a direct message with your name and complete service address for further assistance. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Hello @user_5b090d I am sorry to hear that you are having issues with making your payment online. I am not showing any issues with our servers at this time. I do have a way for you to do that without signing into your account. You can pay your bill online without signing in to My Account by using Quick bill pay, which will require you to enter account-related information as a way of verifying your account. 1. Visit customer.xfinity.com/lite. 2. Select an authentication method from the options listed and click Continue. 3. On the next page, fill out the required fields to verify your account and click Continue. 4. A message will appear that your account has been confirmed. Select whether you want to pay the total balance due or pay another amount. 5. Select your payment method and fill out the form with your bank account or credit/debit card information. Click Continue. Lastly, review your payment information on the next page. Click Submit Payment. You will receive a confirmation message that your payment has been submitted.