user_132wxy Thank you for stopping by to get help with your old phone number. Phone number details would be available on any of the old billing/billing statements for Xfinity mobile accounts. For Xfinity landline numbers that would have been shown in your Xfinity app with your home phone services details on the voice tab.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Laura [EDIT personal information] here [EDIT personal information]
Account Number [EDIT personal information]
Request was made to have construction crew repair/remove line from tree which it is killing. Employee came out and evaluated the issue on 7/29/25 and agreed the wire needs to be rehung...
Can you tell me when this can be addressed? Note we need to have the Comcast/xfinity line raised prior to straightening the telephone pole on our property.
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please do not post personal information on this public platform to keep your account secure. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list - Type your message in the text area near the bottom of the window - Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
How do you bypass the infuriating phone system to speak to an actual person. Customer Service support is non existent trying to get passed a machine that keeps hanging up on you. The chat assistant is the same. Not helpful at all.
user_77ac47 Our team is here for you. What kind of support or questions do you have that we can help with?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
ABSOLUTELY the worst service/company I have ever dealt with in my life.
I have had the service for over 2 years and not once have I been satisfied with the service. I always have under 200mbps when I am paying for 1200mbps package. Consistently slowing down to under 50mbps and or not working. When I started the service Xfinity created my account address as 61 which does not exist. I have called almost every month since I have signed up with an issue. My modem has been replaced 7 times and has not been a resolution to the problem. They take hours to get to a point where they will get a tech authorized. The online agents do not have any real expertise to find a solution. I always have to request a supervisor because all the techs want to do is reset the modem and blow you off.
I attempted to make a change to the billing address more than 6 times. When I finally had someone change the billing address to "62" which is correct they told me they had to close the account under 61 and start a new account under my correct address. When this was done the agent did not close the original account and it was still accumulating a monthly bill. Unfortunately I had no access to the old bill and now I am getting notifications from a credit collector. Completely ridiculous!!!! On top of this they processed the address change as a new account and added a connection fee. I requested a credit for the connection fee which was denied. I requested a credit for the 1200mbps service as I have NEVER been given what I am paying for. ALL DENIED!! No one is reimbursing me for my time away from work each time I have to stay home for the technician to waste my time because it does not get fixed. I am not being paid for my 100's of hours on the line with tech support which is useless.
I live in a condo complex where Xfinity is the only option otherwise I would have switched a long time ago.
I am looking in to Starlink now and may be switching.
My advise to anyone reading this is stay away from Xfinity at all costs. In the end it will cost you more money than any other option you have.
We’re truly sorry for the experience you’ve described — it’s clear this has been an ongoing and frustrating situation, and it’s not the kind of service we want anyone to have. We understand how disappointing it is to feel like you’ve invested your time, money, and patience without getting the speeds and reliability you’re paying for, and we want to make this right.
From the address mix-up to the repeated connection issues, we can see why you’ve lost trust, especially after multiple modem swaps, technician visits, and lengthy support calls without resolution. We also understand your concerns about the billing changes, the charges you didn’t expect, and the collection notice — that’s a lot to deal with on top of the performance issues you’ve been experiencing.
If you’re open to it, we’d like to review the account details directly, so we can dig into the speed concerns, verify what’s happening on the network side, and address the billing history and charges you’ve mentioned. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_a7l168, This is not the experience we want for our customers. If there is anything we can do to help, please let us know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_0at3ue Thanks for reaching out to our team! We are glad to know you enjoy your services! Can you provide us with more details, so we can assist?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there, @user_6wiihi ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_lwmot9 This is a great question, If you're paying online you would log into that account to make a payment. If you're going into a store a rep can assist, or you can use the Kiosk. There's an option at the payment screen where you can click pay other amount and enter the amount you wish to pay there. I have a link to share with screenshot that walks you through making a payment online https://www.xfinity.com/support/articles/pay-comcast-bill-online.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It's allegedly 800-934-6489, but that phone number doesn't work, and neither does their website. I moved into a new apartment a month ago, and unfortunately Xfinity is the only option for Internet here. I can't get internet here unless I take a day off work, for which I am not paid, to go into a physical store. At which point they'll probably tell me to go online. [Edited: "Inflammatory"]
user_t196id Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
My internet connection has been down since yesterday and all i can get for assistance is an automated system that keeps telling me to unplug the modem and plug it back in. If I ask to speak to an agent, all they want me to do is upgrade my plan but they never help me fix the issue. I said yes to upgrading and got nothing fixed. I tried again and when the second agent asked if he could help lower my bill again I said I only wanted to fix the broken interest, he ended the chat. I cannot get through to any agents on the phone. This customer service is terrible and I and gling to look to make the switch to Fidium.
user_ez7s3x I'm sincerely sorry to hear about your connectivity issues and lack of support. This is not the experience we would like you to have, and we'd like to help get this resolved for you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_132wxy
Visitor
•
1 Message
1 month ago
I trying to find out my phone number i had with xfinity 4 months ago
1
0
user_0f9c30
Visitor
•
1 Message
1 month ago
Hi,
Laura [EDIT personal information] here [EDIT personal information]
Account Number [EDIT personal information]
Request was made to have construction crew repair/remove line from tree which it is killing. Employee came out and evaluated the issue on 7/29/25 and agreed the wire needs to be rehung...
Can you tell me when this can be addressed? Note we need to have the Comcast/xfinity line raised prior to straightening the telephone pole on our property.
Your prompt response is greatly appreciated.
(edited)
1
0
user_77ac47
Visitor
•
1 Message
1 month ago
How do you bypass the infuriating phone system to speak to an actual person. Customer Service support is non existent trying to get passed a machine that keeps hanging up on you. The chat assistant is the same. Not helpful at all.
1
0
user_d2yxet
Visitor
•
1 Message
1 month ago
ABSOLUTELY the worst service/company I have ever dealt with in my life.
I have had the service for over 2 years and not once have I been satisfied with the service. I always have under 200mbps when I am paying for 1200mbps package. Consistently slowing down to under 50mbps and or not working. When I started the service Xfinity created my account address as 61 which does not exist. I have called almost every month since I have signed up with an issue. My modem has been replaced 7 times and has not been a resolution to the problem. They take hours to get to a point where they will get a tech authorized. The online agents do not have any real expertise to find a solution. I always have to request a supervisor because all the techs want to do is reset the modem and blow you off.
I attempted to make a change to the billing address more than 6 times. When I finally had someone change the billing address to "62" which is correct they told me they had to close the account under 61 and start a new account under my correct address. When this was done the agent did not close the original account and it was still accumulating a monthly bill. Unfortunately I had no access to the old bill and now I am getting notifications from a credit collector. Completely ridiculous!!!! On top of this they processed the address change as a new account and added a connection fee. I requested a credit for the connection fee which was denied. I requested a credit for the 1200mbps service as I have NEVER been given what I am paying for. ALL DENIED!! No one is reimbursing me for my time away from work each time I have to stay home for the technician to waste my time because it does not get fixed. I am not being paid for my 100's of hours on the line with tech support which is useless.
I live in a condo complex where Xfinity is the only option otherwise I would have switched a long time ago.
I am looking in to Starlink now and may be switching.
My advise to anyone reading this is stay away from Xfinity at all costs. In the end it will cost you more money than any other option you have.
1
0
user_a7l168
Visitor
•
1 Message
28 days ago
Xfinity [Edited: Language]!!! The worst service in all of the universe!!!
(edited)
1
user_0at3ue
Visitor
•
1 Message
25 days ago
Dear Xfinity...
I enjoy your very services very very much, but can we please move on from the "Booming Wi-Fi m" commercials?
Thank you for considering my request
1
0
user_6wiihi
Visitor
•
1 Message
20 days ago
Why has my monthly service been increased by $20?
1
0
user_lwmot9
Visitor
•
1 Message
12 days ago
I'm trying to pay a different amount for a different account how can I do that
1
0
user_t196id
Visitor
•
1 Message
12 days ago
It's allegedly 800-934-6489, but that phone number doesn't work, and neither does their website. I moved into a new apartment a month ago, and unfortunately Xfinity is the only option for Internet here. I can't get internet here unless I take a day off work, for which I am not paid, to go into a physical store.
At which point they'll probably tell me to go online. [Edited: "Inflammatory"]
(edited)
1
0
user_ez7s3x
Visitor
•
1 Message
8 days ago
My internet connection has been down since yesterday and all i can get for assistance is an automated system that keeps telling me to unplug the modem and plug it back in. If I ask to speak to an agent, all they want me to do is upgrade my plan but they never help me fix the issue. I said yes to upgrading and got nothing fixed. I tried again and when the second agent asked if he could help lower my bill again I said I only wanted to fix the broken interest, he ended the chat. I cannot get through to any agents on the phone. This customer service is terrible and I and gling to look to make the switch to Fidium.
1
0
tovar4
Visitor
•
1 Message
8 days ago
I have no internet service
1
0