Phone number to speak to a live person

@LESLIESA Thank you for bringing your billing concerns to our attention via Forums. I would be more than happy to review your account to see what we can do to correct this issue you're experiencing. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

Greetings, user_kfs8cp! Thanks for reaching out about your service and the line. I apologize that we were not able to get your service installed during the visit time. I know that is frustrating to go through. We can ensure the line team is set to come out. Our system will automatically start the billing once the pending order on your account is completed. We are able to make billing corrections so you are not billed for time without service. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_23f9sk We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

when will you talk to me? I can't keep this up? [Edited: "Personal Information"]

Hey there, @user_hqqehb, thanks for reaching out through Xfinity Forums regarding your billing details. I know how important it is to have bill within your budget, and we would be happy to help you on this platform. Can you please send us a Direct Message with your full name and your full address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Hello user_bagsw9 thank you so much for tkaing the time to reach us here via our Xfinity Forums! There are several ways that you can reach us anytime you have questions or concerns: 

our main contact numbers of 1-800-XFINITY(934-6489) or 1-800-COMCAST(266-2278) 

@XfinitySupport on Twitter or Facebook 

Or via our r/Comcast_Xfinity SubReddit 

We are available here as well to help answer just about any account question or concern. When posting in public forum spaces, please refrain from posting Personally Identifiable Information per our Forums Guidelines.

@user_bud17m Switching between accounts can be done with the steps here https://www.xfinity.com/support/articles/switching-between-multiple-accounts. We can help review the account to save a trip to the store. 

Make sure you watch the billing on these bonus cell phone plans.  I went for it in order to get a lower price, never used the phone service. At some point they claimed I added a line and pumped up the mobile charge by $20.  I never used one line, let alone two!  A visit to store was a waste of time as I asked them to cancel any and all phone service.  He said he did, yet I continued to receive a bill.  To his credit he did say to check my account in a few days since they have seen the cancellations not take affect.  It appears the store has little control over the mobile business. I am a long term user of Xfinity, but I would stay clear of Xfinity Mobile!  I was able to cancel via chat, but make sure you get confirmations.