Visitor
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2 Messages
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number:
Example one - Your Xfinity account has a past due balance. Please pay your balance now to avoid your account being placed with a collection agency. Make a payment at https://payments.xfinity.com/new
Example two - Hi, Xfinity here. Return disconnected equipment today to reduce your monthly bill & protect the environment. https://xfinity.com/returns Txt help or stop
Msg&DataRatesMayApply
I have checked my account multiple times and I do not have a past due balance nor do I have any equipment to return (I have one piece of equipment that I currently use). I can't just block these numbers because they appear to be legitimate. Is there anything I can do to stop this nuisance? Thank you for your help.


XfinityLinda
Official Employee
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2.3K Messages
4 months ago
We appreciate you meeting us here in our community about the calls and texts, @user_bhqeqk. The number is correct, so please don't block us. Did you recently move or activate a new account? You're welcome to see what accounts are associated with your Xfinity ID, and unlink any unwanted accounts here: https://www.xfinity.com/support/articles/switching-between-multiple-accounts?linkId=119072615. Let us know what you find after.
(edited)
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kentm121
Visitor
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5 Messages
7 hours ago
I have received this call from the same number, as well. We have proof that we're paid up with no overdue payments. The gal who called gave the name Tanisha. She was able to provide the last four digits of the account number, which is concerning.
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