Phishing Scam Suspicious Calls and Texts

I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number:

Example one - Your Xfinity account has a past due balance. Please pay your balance now to avoid your account being placed with a collection agency. Make a payment at https://payments.xfinity.com/new

Example two - Hi, Xfinity here. Return disconnected equipment today to reduce your monthly bill & protect the environment. https://xfinity.com/returns Txt help or stop
Msg&DataRatesMayApply

I have checked my account multiple times and I do not have a past due balance nor do I have any equipment to return (I have one piece of equipment that I currently use). I can't just block these numbers because they appear to be legitimate. Is there anything I can do to stop this nuisance? Thank you for your help.

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XfinityLinda

Official Employee

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2.2K Messages

7 hours ago

We appreciate you meeting us here in our community about the calls and texts, @user_bhqeqk. The number is correct, so please don't block us. Did you recently move or activate a new account? You're welcome to see what accounts are associated with your Xfinity ID, and unlink any unwanted accounts here: https://www.xfinity.com/support/articles/switching-between-multiple-accounts?linkId=119072615. Let us know what you find after.

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user_bhqeqk

Visitor

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2 Messages

@XfinityLinda No, I only have one account linked and I have not moved recently. My account is on auto pay, and it does not show that I have any overdue balance. I also only have one piece of equipment in my possession that I am currently using. A couple years ago I was told I should upgrade my TV box, but they never sent me a new upgraded box. Could this be the issue? That was a long time ago, though.

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7 hours ago

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XfinityLinda

Official Employee

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2.2K Messages

@user_bhqeqk We'll go ahead and investigate this further by checking your account. Please send a Direct Message with your full name and complete service address. We look forward to hearing from you.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 hours ago

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Customer Service

user_bhqeqk

Phishing Scam Suspicious Calls and Texts

XfinityLinda

user_bhqeqk

XfinityLinda

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