Pending Activation

I recently installed Xfinity internet and it has been working wonderfully, however whenever i check my account online it says that my internet is pending activation. Any help to resolve this issue would be appreciated.

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EG

Expert

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120K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJeff

Official Employee

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1.2K Messages

2 hours ago

Greetings @user_6le5hb, and thanks for posting your issue to the community forums, and thank you @EG for moving the post, so we would be able to respond, I hope you are both having a good Saturday so far. I am sorry to hear about the issues with the app, but you have come to the right place for assistance with this issue. Have you recently moved from an old address that had Xfinity service?

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user_6le5hb

Visitor

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2 Messages

No I have not moved from an old address that had xfinity service. This is the first time that I have had xfinity. I just opened the account three weeks ago.

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1 hour ago

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XfinityJorge

Official Employee

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3.2K Messages

Thanks for the response and we are here to look into this so everything reflects correctly. Can you send us a DM with your name and address to get started?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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56 minutes ago

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Customer Service

user_6le5hb

Pending Activation

EG

XfinityJeff

user_6le5hb

XfinityJorge

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