The peer to peer chat was mentioned as the only way to solve the issue of not being able to log in to the xfinity app. In order to use the peer to peer chat, I was told I have to post something. Seeing as there is now a chat option, I'm glad I posted because now I can move forward with this issue.
Hey, there @user_f609dc. Thank you for reaching out to us through Forums regarding the Xfinity app login issues. Can you please provide a little more details? Are you getting an error message while trying to login?
I apologize you are having issues reaching out through Peer-to-Peer Chat! We definitely want to assist you with reaching out. I apologize this has been difficult and we are here to help! Have you tried logging out of the Forums platform and then log back in to see if that helps get you access to the chat system?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_d57936 I must agree. It took me a week to get an actual person on the phone and to activate my internet. They only took my complaint seriously after I said I'd given up and was going to use a different provider. If you can get someone on the phone it was the only way my issue was resolved. Good luck!
The peer to peer chat was mentioned as the only way to solve the issue of not being able to log in to the xfinity app. In order to use the peer to peer chat, I was told I have to post something.
@user_745650 Yes, you need to post about your problem first and then an Official employee will respond and ask you to send a direct/private message. Keep in mind, however, this is primarily a customer to customer help and support forum so you may find other customers helping you with your problem as well.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
The HBOMAX app on my xfinity cable service "Can't Verify" my subscription and says that my subscription has expired. That's funny because I am continuing to pay for it each month. I have multiple calls into Comcast's (horrible) customer service, a service call from a technician who was only there because CS passed off the problem and it still isn't resolved. And SUCCESSION is on tonight! Any advice?
Thank you for taking the time to reach out and being part of the Xfinity family. That's definitely not the experience we want you to have. I'd also be frustrated if I wasn't able to use the HBOMax app. I'd be happy to verify that everything looks good on the account and see what can be done get you access to the app again. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
Hi @user_5e045d we can take a look at your HBO concern and see what is going on. Please private message us your full name and full service address.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Again
Expert
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34.4K Messages
5 years ago
@user_f609dc Considering the fact it is against Forum Guidelines and the Acceptable Use Policy to send anyone, especially employees, an unrequested PM, the point is rather moot.
Please do not send a PM unless asked to do so.
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user_745650
Visitor
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1 Message
5 years ago
The peer to peer chat was mentioned as the only way to solve the issue of not being able to log in to the xfinity app. In order to use the peer to peer chat, I was told I have to post something.
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user_f478f9
Visitor
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5 Messages
5 years ago
The HBOMAX app on my xfinity cable service "Can't Verify" my subscription and says that my subscription has expired. That's funny because I am continuing to pay for it each month. I have multiple calls into Comcast's (horrible) customer service, a service call from a technician who was only there because CS passed off the problem and it still isn't resolved. And SUCCESSION is on tonight! Any advice?
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user_5e045d
Visitor
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2 Messages
4 years ago
I agree but am posting here in hopes it will enable Peer to Peer chats.
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