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user_fswjz2
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3 Messages

Monday, August 4th, 2025

Pedestal Relocation Request – Blocks Driveway

I'm requesting a relocation of the Xfinity pedestal that serves only my neighbor but is located in my driveway. This obstruction prevents safe and reasonable access to my property. Could you please escalate this to your construction/engineering team for review. I’m happy to provide additional photos or meet on-site to review possible alternate locations.

Edit: This post was originally made on August 4th, 2025.  On August 23, a tech was dispatched under an erroneous "aerial" ticket which did not address the issue. As of August 26, there has been no progress toward resolution. I would appreciate this task to be forwarded to the construction department and the correct ticket number so that I can follow up directly.

 

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3 days ago

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XfinityEva

Official Employee

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1.9K Messages

25 days ago

Hi there! Are you still in need of assistance with the project? We can help by submitting a request to have this evaluated. There is a flat $100 fee to have the techs survey the location and provide you with a response if this is possible and if it is then the cost (if any) To have this scheduled, please send us a direct message with your full name and the service address. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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user_fswjz2

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3 Messages

Hi XfinityEva. I've gone through the proper steps and have had an open ticket for three weeks, but I still have not seen any action nor even received any updates/communication on the status of the ticket to relocate the obstructing pedestal in my driveway. Similar to others' experiences: https://forums.xfinity.com/conversations/customer-service/pedestal-relocation/64063e7e61d17c47911fa2c8 and https://forums.xfinity.com/conversations/customer-service/pedestal-relocate/604cc2a3c5375f08cdbf5653. Please help. Thank you. 

(edited)

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6 days ago

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XfinitySeth

Official Employee

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441 Messages

Thank you for the update user_fswjz2. As we explained in our private conversation, due to not getting a response on the initial ticket that was created to address this for you, we promptly have cut out the middle man and reached out directly to our local teams that handle these requests ourselves. We understand how important it is to get this done, and we're doing everything we can to expedite the process for you. Please await our next update in our private conversation for the next steps 👍

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6 days ago

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user_fswjz2

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Ok thank you. I'm on the phone with an Xfinity representative right now (Chris) on August 23 at 8:16pm EST, and he said a request for a "drop relocate" was made on August 8th and has already been marked as "complete" and the work order has been closed. However, no work has been done and no communication has been provided. 

(edited)

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6 days ago

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XfinitySeth

Official Employee

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441 Messages

Thank you for the update user_fswjz2. Like we explained in our private conversation earlier, we are currently in communication with our local teams regarding getting this request completed for you, and are awaiting an update from them to proceed. We'll be sure to provide you with any updates as they come back in our private conversation, but there is no need for additional action on your end as we've already escalated this to the highest channel possible. Please look forward to our next update. 

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6 days ago

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