Pedestal Relocation

How do I get a Pedestal relocated? It is on my lawn next to my driveway, and I need to widen my driveway. I have tried to use the Chat function with NO success. Have also contacted Customer Service several times ((800) 934-6489 to no avail. They have opened a "damage claim ticket [Edited: Personal Information"]' and have wanted to send a technician out to the house to troubleshoot my cable box. They have no comprehension as to what a "PEDESTAL' is! They keep asking questions like 'Is it damaged or is it wireless".

PLEASE, someone help.

Responses

CCOtto

Problem Solver

•

497 Messages

2 years ago

Hi, @

user_257f72

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a private message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

U

user_159000

Visitor

•

3 Messages

2 years ago

@user_257f72

Any luck getting it moved? I'm trying to get mine moved

4

0

CCChristian

Contributor

•

127 Messages

Hello, @user_159000 thank you for reaching out to Xfinity through our Forums! I understand that you are also looking to get your pedestal relocated, and you have come to the right place! To get started, please send me a Direct Message with your first and last name, as well as your full and complete address. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

U

user_257f72

Visitor

•

5 Messages

@user_159000 I did what they asked and DM'd them. They 'assured' me that a ticket had been opened. That was 24 days ago and I haven't heard anything since.

2 years ago

0

U

user_159000

Visitor

•

3 Messages

@user_159000 I have been calling the general 800 number, they keep opening a ticket and saying someone will call you within 24 hours. Two days later I call and my ticket is closed, this has happened three times. So I'm going to keep calling every three days until someone will talk to mee besides the person on the 800 number

2 years ago

0

CCDevinC

Contributor

•

473 Messages

I'm so sorry that has happened. Please follow the steps provided in the previous message to send us a message and we can work on this for you.

I no longer work for Comcast.

2 years ago

0

U

user_257f72

Visitor

•

5 Messages

2 years ago

After more than a month (Mar 2 - April 7), I was finally contacted by a person from the 'Cable' department about my Pedestal Relocation Ticket. He will forward my ticket to the 'Construction' department for action. I 'should' be contacted in the next 3-4 days by someone in the 'Construction' department to set up a time to look at the location and the 'possibility' of relocating the Pedestal. The wheels of progress turn slowly.

0

U

user_257f72

Visitor

•

5 Messages

2 years ago

After more than a month (Mar 2 - April 7), I was finally contacted by a person from the 'Cable' department about my Pedestal Relocation Ticket. He will forward my ticket to the 'Construction' department for action. I 'should' be contacted in the next 3-4 days by someone in the 'Construction' department to set up a time to look at the location and the 'possibility' of relocating the Pedestal. The wheels of progress turn slowly.

3

0

CCCrystal1

Problem Solver

•

528 Messages

Hi there, I hope you are having a great day! I apologize for the delay. I'm happy to hear that you were contacted, and this will be taken care of for you. I can follow up with you in 3-4 days to keep you updated on the process. Would that be okay with you?

I no longer work for Comcast.

2 years ago

0

U

user_257f72

Visitor

•

5 Messages

It's been 7 weeks now and nothing about the Pedestal relocation. I did have one call from the 'Cable' department after 5 weeks telling me that someone from the 'Construction' department would contact me in 2 or 3 days. It's been over 2 weeks and still nothing. I called James [Edited: "Personal Information"] back twice (no answer) and left him 2 messages but no reply or actions. Still waiting.... 7 weeks now. No updates.

(edited)

2 years ago

0

CCJennifer

Problem Solver

•

743 Messages

Hello @user_257f72! Thank you for reaching out on our community forum. We'll be happy to submit the correct ticket to have the pedestal moved so that you can widen your driveway. Could you please send us a direct message with your first and last name and your full address?

• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

Customer Service

user_257f72

Pedestal Relocation

CCOtto

user_159000

CCChristian

user_257f72

user_159000

CCDevinC

user_257f72

user_257f72

CCCrystal1

user_257f72

CCJennifer

New to the Community?