Hi Allenjess2012, congratulations on your home improvements. I am sure this project is one you've been just itching to get taken care of so let's get a technician scheduled to help with making the task easier. To continue with scheduling a tech could you please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message"?
Lets try this again since no response from last questiion. This request MUST be done because to avoid damage to the pedestal ( unless that is the only way to get help). When can you replace the pedestal with a box strong enough to drive over in my driveway and place it at the surface level of my driveway? Please no more delays because all utilities have been marked in the ground by PUPS underground services. Or let me know if this is my responsibility so I can take care of it tomorrow.
Lets try this again since no response from last questiion. This request MUST be done because to avoid damage to the pedestal ( unless that is the only way to get help). When can you replace the pedestal with a box strong enough to drive over in my driveway and place it at the surface level of my driveway? Please no more delays because all utilities have been marked in the ground by PUPS underground services. Or let me know if this is my responsibility so I can take care of it tomorrow.
<EDIT: Removed Personal Information>
Note: This comment was created from a merged conversation
originally titled Widening Driveway
Hi @Allenjess2012. Thank you for taking the time to make this post. We want to ensure that this is taken care of right away for you! We can submit a ticket to have someone come out and relocate the pedestal so that you can complete the work you need with the driveway. Can you please send us a private message by clicking on the chat icon in the top right corner of the page? Once you hit that chat icon, you'll be able to initiate a new chat with us so we can continue helping out there to keep your personal information safe. We look forward to helping out with this!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
This is the second week trying to lower the pedestal to the grade-level of driveway tomorrow. This us a simple request but keep getting delayed with another question. Please move it by Thursday or call me. Allen
I appreciate you keeping us posted, @Allenjess2012 and we definitely want to get the pedestal out of your way as soon as possible. Before we can proceed, we will need you to send us a Private Message. Do you see the chat icon on the top right corner of the page? Please use that icon to initiate a chat with us so we can continue to help. Just send a message to our Xfinity Support handle.
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I do not see it on my iphone. Regardless, I sent everything last week and the pedestal is still standing 2' higher than my driveway. For some added history, I have called Customer Support many times and they said it was scheduled but the tickets have always gotten cancelled about 11 pm that same night. Then I tried Chat about a month ago that kept leading yo a black hole. Then last week I tried this forum which is just another "run-around Q&A session". That's 3 different paths I tried Customer Svc withou getting the pedestal either relocated or lowered. Sorry for this post but everybody has had my "private" info and seems by now I could get this done with a one phone call instead of all these other ways. Its frustrating to know a large company like Xfinity cannot place a call to get this five-minute job completed. Please help without any more texts, chat or emails or requests for privatize our communications. You have all my info and I have lived here for 12 yrs. Again sorry for this post but I have tried all of your ways and its been about a year of calls, chat, texts and emails and its still there. Nothing will make me happier than moving/lowering it. Thanks in advance for getting it done,
I can understand how this would be frustrating going through all these steps. In order for us to look into the account, do any research or discuss the specifics we will need you to send us a private message with your information. Anything publicly shared will be removed. If you're having issues with this on your phone, can you switch it to a desktop screen or try this on a computer. We really do want to help, but we will need to continue in a private message. I hope you can understand.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I even tried to get a call back. What a disappointment - referred me back to chat. I am so glad I have been an Xfinity customer for many years so that I only get good service if I want to spend more money. Speaking of that can I pay for Xfinity and you to help relocate my pedestal?
This is not the experience we want for you. We will be happy to address all of these concerns individually with you. In order for us to continue assisting you here, please click on the chat icon in the upper righthand corner of this page and search for Xfinity Support. It should let you initiate a chat with us from there, which is when we can immediately get to helping you further. Please include your name and address. Thank you again!
I posted on Xfinity Support chat twice and can only get the unhelpful automated responses which definitely does not help to address a pedestal relocation. Can you send a link or icon or whatever chat you are wanting me to go?
We do not currently have a link, when you click the chat icon, does it allow you to select Xfinity Support? If you're there and it's still not working, you can try typing agent, but it should just route you to someone when sending the message to "Xfinity Support"
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Instead of Xfinity Assistant, please select the chat icon from this page, it looks like this: . Then you will want to search for Xfinity Support, like this: . Are you seeing those options?
You're welcome to work with that group, they should be able to help you with your request. Otherwise, you can follow the steps I listed above, which will get you in contact with our group here.
CCAmir
Gold Problem Solver
•
7.2K Messages
4 years ago
Hi Allenjess2012, congratulations on your home improvements. I am sure this project is one you've been just itching to get taken care of so let's get a technician scheduled to help with making the task easier. To continue with scheduling a tech could you please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message"?
0
0
Allenjess2012
Contributor
•
15 Messages
4 years ago
When will the technician visit?
0
0
Allenjess2012
Contributor
•
15 Messages
4 years ago
Lets try this again since no response from last questiion. This request MUST be done because to avoid damage to the pedestal ( unless that is the only way to get help). When can you replace the pedestal with a box strong enough to drive over in my driveway and place it at the surface level of my driveway? Please no more delays because all utilities have been marked in the ground by PUPS underground services. Or let me know if this is my responsibility so I can take care of it tomorrow.
Allen Keller
0
0
Allenjess2012
Contributor
•
15 Messages
4 years ago
Lets try this again since no response from last questiion. This request MUST be done because to avoid damage to the pedestal ( unless that is the only way to get help). When can you replace the pedestal with a box strong enough to drive over in my driveway and place it at the surface level of my driveway? Please no more delays because all utilities have been marked in the ground by PUPS underground services. Or let me know if this is my responsibility so I can take care of it tomorrow.
<EDIT: Removed Personal Information>
1
0
Allenjess2012
Contributor
•
15 Messages
4 years ago
This is the second week trying to lower the pedestal to the grade-level of driveway tomorrow. This us a simple request but keep getting delayed with another question. Please move it by Thursday or call me. Allen
1
0
Allenjess2012
Contributor
•
15 Messages
4 years ago
I do not see it on my iphone. Regardless, I sent everything last week and the pedestal is still standing 2' higher than my driveway. For some added history, I have called Customer Support many times and they said it was scheduled but the tickets have always gotten cancelled about 11 pm that same night. Then I tried Chat about a month ago that kept leading yo a black hole. Then last week I tried this forum which is just another "run-around Q&A session". That's 3 different paths I tried Customer Svc withou getting the pedestal either relocated or lowered. Sorry for this post but everybody has had my "private" info and seems by now I could get this done with a one phone call instead of all these other ways. Its frustrating to know a large company like Xfinity cannot place a call to get this five-minute job completed. Please help without any more texts, chat or emails or requests for privatize our communications. You have all my info and I have lived here for 12 yrs. Again sorry for this post but I have tried all of your ways and its been about a year of calls, chat, texts and emails and its still there. Nothing will make me happier than moving/lowering it.
Thanks in advance for getting it done,
Allen
1
0
Allenjess2012
Contributor
•
15 Messages
4 years ago
On desktop but chat does not help. There HAS to be another way. Call me st the number on my account
0
0
Allenjess2012
Contributor
•
15 Messages
4 years ago
Found chat on desktop. Same responses as a month ago when scheduling appointments they always got cancelled
0
0
Allenjess2012
Contributor
•
15 Messages
4 years ago
I even tried to get a call back. What a disappointment - referred me back to chat. I am so glad I have been an Xfinity customer for many years so that I only get good service if I want to spend more money. Speaking of that can I pay for Xfinity and you to help relocate my pedestal?
1
0
Allenjess2012
Contributor
•
15 Messages
4 years ago
I posted on Xfinity Support chat twice and can only get the unhelpful automated responses which definitely does not help to address a pedestal relocation. Can you send a link or icon or whatever chat you are wanting me to go?
1
0
Allenjess2012
Contributor
•
15 Messages
4 years ago
I am on chat "Xfinity Assistant" and typed agent, selected "something else", then "start chat and got disconnected. Will try again
1
0
Allenjess2012
Contributor
•
15 Messages
4 years ago
...chatting with Jerry from Billing for some reason....
1
0
Allenjess2012
Contributor
•
15 Messages
4 years ago
...now transferred to Tech agent...20th in line...
1
0