Peacock premium subscription

Hi,

I’m xfinity premium status customer and I entitled for free peacock tv subscription, but I don’t see option under rewards. Can you please help me to add this subscription ASAP?

Thanks, Selva

Responses

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Selected Oldest First

XfinityJanelle

Official Employee

•

2.2K Messages

2 years ago

@user_gy9m7o Thank you for your submission. We are happy to look into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

3

0

U

user_gy9m7o

2 Messages

@XfinityJanelle I'm assuming this is direct message.

Name : [Edited: Personal Information]

Address: [Edited: Personal Information]

(edited)

2 years ago

0

Again

Expert

•

34.4K Messages

@user_gy9m7o

You need to follow the directions that @XfinityJanelle posted. You posted your information publicly.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

0

XfinityJorge

Official Employee

•

3K Messages

Thank you for the response @user_gy9m7o. The response you made is still public. Try following these detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Customer Service

user_gy9m7o

Peacock premium subscription

XfinityJanelle

user_gy9m7o

Again

XfinityJorge

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