Visitor
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1 Message
Peacock Premium offer for diamond customer was activated but not working
I activated the Reward for diamond customers to get free Peacock Premium but its never worked for me. Had numerous calls and chats but agents just keep asking me same basic questions and same things to try ... like do you see activate button, did you get an email after to accepted the reward, etc. I keep telling them I did go though the entire activate steps. I just never got Peacock Premium access (re)added to the gmail account I had already had access to free Peacock Premium that had been offered to those with a Flex box that ended June 26th.
user_kud2xc
3 Messages
1 year ago
I have to say I am absolutely shocked at how bad the customer service is. I also have the same issue since July. Two tickets issued. I have been trying to get help for at least two hours today. It is futile. I have never seen such a customer service cluster$%#@ as this one. Their bot on the 800 line is maddening and so unhelpful. Finally got a "supervisor" to call me back. Put me on hold and then connected me with someone who only spoke Spanish. Then they disconnected me. Xfinity was very fast at disconnecting Peacock, so why is it so hard to connect it with rewards? All I can say is I'm so very glad I didn't give in and switch my cell phones or home security to Xfinity. Cannot imagine what true hell that would be. Will seriously consider finding a new service. This is absolutely unacceptable.
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user_48tqqh
3 Messages
1 year ago
Same problem here. Tho diamond members are supposed to get this for free peacock continues to ask for payment. But when you check on demand it says free for the shows on peacock premium you want to watch. How to fix this issue?
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Lolivings
Frequent Visitor
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18 Messages
1 year ago
It appears that this "free" offer is nonexistent. Has anyone who posted here had success finally getting it to work?
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user_621505
4 Messages
1 year ago
I finally figured it for me. If you use another email address for Xfinity for bills etc, try logging in using that one. It worked for me to log in on Xfinity DVR system. Don't use the QR code. I can't understand why their troubleshooting/IT department can't figure this out.
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user_fv31uf
1 Message
1 year ago
I'm told I can't direct message until I make my first post. I am supposed to have (and did have) Peacock Premium. Watched season one of a show, then was told I needed Peacock Premium to watch the second season. My bill says I still have it, and apparently that's why the links to add it just are not there. I DO still have Peacock Premium on the phone app, just not on the Xfinity box.
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user_z8mz0b
1 Message
1 year ago
Me, too. Works on phone but not TVs
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user_rmxp6v
1 Message
1 year ago
I'm having the same problem as everyone else. Claimed peacock premium through my diamond rewards. Cannot activate it. Nothing seems to work after reading all these comments on this forum. Please figure out a way to make this work
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user_s87wkp
2 Messages
1 year ago
I have the same issue, and finally talked to an agent over the phone. After a 45 minute conversation and troubleshooting, it ends up that the finally acknowledged that several Diamond customers are affected, and that I can expect to fix Bally see the reward and/or banner available in 1-2 MONTHS, but no exact timeline. They told me if I go ahead and pay the $6.99 monthly fee for Peacock Premium, I can call them each month to get credited $6.99 back to my Xfinity account until it gets resolved.
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user_27x5fp
1 Message
1 year ago
I’m having the same problem since Summer 2023. No helpin getting it fixed. What a scam.
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jamescyong
1 Message
1 year ago
I have also been having this issue. Has anyone successfully resolved it? I have opened chat support and not received any feedback from it in 5 minutes. I was told that making a post should allow me access to direct messaging.
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user_ump9cv
1 Message
1 year ago
This is still an issue today! Spent over an hour on phone w agents doing the same thing over and over again. You think they be aware of an issue w their service!
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user_whhapk
1 Message
1 year ago
I am an Xfinity user who is a Diamond rewards member. I'm still waiting to acess Peacock for free.
1. I do not have an Xfinity box; I use a TiVo box. I access streaming channels of this type through my Apple TV.
2. I kept getting directed to the Rewards page and told to click on a banner. No banner appeared on multiple browsers.
3. I already have a Peacock account, using a non-primary account. More than 90% of the programs listed on Peacock ask me to pay to view.
I received an e-mail quite some time back, stating Xfinity was working on the problem. I've never received a follow-up message.
I called and called and called and called and called and called and called and called and called and called and called and called and called and called and called and called and called and called and called and called and called and called and called and called and called and called and called and called a Peacock support number I was given by XFinity. No one EVER answers, no matter what time of day I call.
As a Diamond rewards member, do I have free access to Peacock beyond a fraction of their programming?
Do I have to delete the old (non-primary e-mail address) account?
Has the problem been resolved? Or is Xfinity "still working on it"?
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user_er3j31
2 Messages
1 year ago
I have had the same issue for months. Such a waste of time trying to get the issue resolved. I recently responded to. Customer satisfaction survey a figured I’d ring up the issue again. Comcast sent me an email full of more false hope…go here, sign in click the activate button….THERE IS NO ACTIVATE BUTTON. Thanks for infuriating me yet again.
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user_wxjlql
3 Messages
1 year ago
I have the same problem. Multiple calls to xfinity, the chat assistant (which doesnt show an option that helps), the peacock chat (which said this is an xfinity problem)....been dealing with this for over a month. They said they will send me a link via email but still no link. This has to be the worst customer service I've ever experienced.
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user_04bf85
Visitor
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13 Messages
1 year ago
Same issue here. Now I look at my Diamonds rewards account and it shows I have not redeemed any offers. And there is no offer for Peacock available to claim. I think this was all a scam ...
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