Peacock premium issues for Gig user

Please let us know how it goes, @Gr33n. I know we are still seeing some family members experiencing the problem. 

Thanks for the update and trying that as an option, @Gr33n. We will check in tomorrow. Fingers crossed you and everyone else will be able to connect at that time! 

Good evening, @cmckmoore. I apologize that Peacock is not working. It is working for some now but not all. Are you trying to redeem it through the Rewards program for Diamond or Platinum members, use it from having Gig service or Now TV, or subscribe for the $2.99 offer?

Hello, @user_4cabac. I'm sorry to hear you're having issues completing the process to obtain Peacock Premium. I'd like to review your account to see how I can help with this. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

They were not able to help me. They can’t figure out why I don’t see the offer and don’t know what else to do.  Their answer was that I should buy it even though I’m supposed to get it for free. Absolutely ridiculous response. 

It should look like a text bubble that's more in the shape of a rectangle. When you hover over it, it will say "Direct Messaging" before you click on it at the top of the page, not within our message under the post.

Hello, @user_11c639! Comcast and Peacock have put in fixes to improve the activation experience therefore even if you have had activation issues previously, we are encouraging you to help go through the activation steps again.  $0 Peacock reward offer:

Restart the activation steps from the beginning:
Head to https://www.xfinity.com/xfinityassistant/
Click "Activate Now" on the banner that states "Your Peacock subscription is ready for activation"
IF BANNER DOES NOT APPEAR – contact us for further investigation 
Banner experience should take you to the Peacock website to continue activation (step c.)

You will now enter the email and password you want to be associated with the Peacock account
If you have a previous Peacock account and want to retain the preferences/history, you should use that email address
This can be the same as the Xfinity account, but it does not have to be. 

Let us know if you are successful or if there are still issues. We may need to submit a ticket on your behalf. 

Please read my posts, and understand the frustration. I have been patient. It's been since June 26th. Today is July 18th. The banner does not appear. I already have been on a "chat" and the phone for hours. I was told that I already have "a ticket". But still no communication or fix. Thanks for your reply, but a solution would be appreciated more.

@user_11c63, we absolutely understand your concerns and frustrations throughout this process. We sympathize with you and are just as eager to have this resolved for everyone. I truly apologize for any inconvenience caused, but Comcast and Peacock have already pushed out fixes for the Peacock issues and are encouraging everyone to go through the steps provided again. If you have gone through the steps again today but still not receiving the banner, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I also got the email, opened Assistant, and no banner was there, I have already done every single step outlined in every thread to no avail.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

@XfinityDanielB​ I also got the email, opened Assistant, and no banner was there, I have already done every single step outlined in every thread to no avail.

Hey @garfeeld1, thanks for reaching out to Xfinity Support on our forums. We’re aware some customers are having an issue activating their Peacock Premium plan. We are actively working with Peacock and their technology partners to resolve the issue as quickly as possible. Thank you for your patience.

@XfinityNicolas​ wait what? Im having the same problem as the last 2 posters, why no offer to DM support?

That's a great question. We received an update that the fix teams are working on a fix for our gigabit customers. There isn't any additional troubleshooting you would need to do. What I can do is follow up with you once the fix is complete to make sure it is working on your end. 

@Gr33n​ nice thought , sadly i am on my desktop,lol.

@garfeeld1​ I'm sorry. Trying to rethink my exact steps again (in the hopes maybe there is something there).

I use Chrome on my PC

1. Goto https://www.xfinity.com/ and make sure you are signed out (should show Sign In in top right)
2. Open the email from yesterday saying you have access
3. Click on the link in the numbered steps. "Sign into Xfinity Assistant and click Activate Now. This will redirect you to Peacock's website."
   1. https://www.xfinity.com/xfinityassistant/?rid=23942966955&mid=20230718_Adhoc_TRN_FreePeacockGigPlusManual
4. Enter your account email (for me this is a gmail account and not the comcast.net one)
   1. May be important, make sure the box for "Keep me signed in" is NOT checked
5. There should be a new banner/widget here for Activate Peacock (or something like that, I can't see it anymore)
6. Follow that link and it should take you to a new landing page on the PeacockTV.com page
7. Complete sign up with the Peacock account you want to have the 2 free years (I had an existing Peacock account that matched my Gmail from step 4).

I really wished I had taken screenshots but to be honest I was still expecting the steps to fail based off the recent history.  Hope that helps, I don't know if having the "Keep me signed in" unchecked matters or not but just listing my exact steps as best I could.

Good luck everybody!

Good evening @Grampykelly, we are sorry to hear that you are also still experiencing issues with your Peacock subscription. To confirm, have you tried accessing Xfinity Assistant here https://www.xfinity.com/chat/ and logging in to see if the activation banner populates? If that doesn't work, can you try clearing cache and cookies and re attempt? 

I imagine @grampkelly is like the rest of us who are stuck - they've cleared everything, tried everything and still do not get a popup. It's so frustrating and support has been awful. I've lost access to some of my favorite shows for over a month that I was supposed to get for free for signing up for gig and now if I want them, the only answer seems to be to pay for them. It's bait and switch. 

I am having the same issue. multiple calls over several months and still not able to get my "Free" Peacock subscription. Went through all the same [Edited: "Language"] as mentioned above. 

Good afternoon, @user_bb7b24. I apologize that the internet service went down. Is it back up and running now?

When you try to redeem the Peacock Premium subscription, are you not seeing the banner at all when you are logged in and visit the Xfinity Assistant to activate Peacock or are you past that step? 

Hi there @user_9svoow thanks for sharing your trouble with activating peacock. We are still finding some issues with people trying to activate, and I would love to help out so that you can use this service. Is peacock included with your services or do you have it available as a Xfinity Reward? 

@user_aezg1c Thanks for reaching out here on Xfinity Forums regarding the issue with Peacock activation. We definitely do not want to lose you as a customer, and we appreciate you being in the family for 8 years! We would be happy to help you with troubleshooting. 

Please send us a direct message with your name and service address, so we can assist you further.

To send us a Direct Message, you will need to sign in to the Forums if you are not.

Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page.

Next, click the "New Message" (paper & pencil) icon, type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list.

You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.