Visitor
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1 Message
peacock activation
"I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning."
EG
Expert
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118.3K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.3K Messages
2 months ago
Hi there, @user_kokez1 Thanks for reaching out to us on the Forums! We know how frustrating it is trying to activate your Peacock subscription. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!
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XfinityRichard
Official Employee
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3.3K Messages
2 months ago
It was a pleasure, @user_kokez1 working with you in private and getting your Peacock activated. We do thank you for time today and we do appreciate you and your business!-Richard
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user_14acl9
Visitor
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1 Message
27 days ago
i have the same issue. Trying to contact xfinity support from last 2 weeks and its so difficult
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user_mis4uk
Visitor
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1 Message
2 hours ago
Has a fix for this issue been found yet? I've been looping through different Xfinity's screens without any way to activate my supposedly already redeemed Peacock offer.
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