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user_h3f7ay
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Tuesday, August 12th, 2025

Paramount Plus Error Message 3205

Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]

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user_h3f7ay

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2 months ago

I would like to talk to a live person via chat

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XfinityThomasC

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Hello @user_h3f7ay and sorry for the inconvenience. According to Paramount, that error code 3205 is typically a streaming or app-related issue, often indicating a problem with your internet connection, outdated app/browser, or unsupported device settings. To resolve it, try restarting your device and router, updating the app and device firmware, ensuring a stable internet connection, and clearing the app's cache. Double-check the cables to make sure they are not loose or damaged. Checking the condition of HDMI cables and swapping them may help as well. 

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2 months ago

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user_e0435f

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2 months ago

I am getting the same error, how do I update the Paramont+ app?  I did all the other steps.

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XfinityGabriel

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user_e0435f, Hi there! Thanks for reaching out for help with updating the Paramount+ app. I can certainly understand the inconvenience caused by encountering that error when trying to stream on a favorite entertainment app. What is the make and model of the device you are using to update the Paramount+ app? 

 

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2 months ago

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user_xpkkub

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I too would like to know how to update the app and clear the cache since I'm watching it on my tv.  

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1 month ago

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XfinityRaul

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@user_xpkkub I can certainly help. Samsung smart TVs automatically check to ensure you're always running the latest version of the app and your TV's software You can also manually check for updates to the Paramount+ app:
- Press the Menu button on your remote control.
- Scroll down and select System.
- Select “Check for Updates.

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1 month ago

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user_zwdh8a

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27 days ago

Have been getting the 3205 error for two evenings now… only on Tulsa King season 1 shows. Other Paramount Plus shows work ok despite Paramount Plus being a clunky design. All software is updated, all cables checked, reboots of the xFinity gear and the TV have been done.

Please help!

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XfinityRay

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Hi there, @user_zwdh8a. Thanks for reaching out about the error when watching Tulsa King. I am glad to hear the other shows are working. You did a nice job ensuring the app is up to date, the cables are tight, and that the equipment is reset. Are you watching through a TV box or a different device? Did this issue just begin today, that you noticed? 

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27 days ago

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user_zwdh8a

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my comment was reported to Xfinity and Paramount Plus on 29 September. The issue was noticed around 25 September. Since 29 September the entire Paramount Plus access through Xfinity has slowed to being unwatchable for any content.

accessing Apple + through Xfinity works well. To date, no one at Xfinity nor Paramount Plus has responded stating the issue has been resolved.

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20 days ago

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user_s5yko1

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Just checking if you've had any further resolution?  Dealing with the same issue here.  Thanks in advance

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15 hours ago

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XfinityShawn

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user_s5yko1 What troubleshooting steps have you taken already? 

 

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14 hours ago

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user_x8fhwv

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21 days ago

Having the same issue with Paramount+ reset everything, all cables are good and everything is up to date... I had to stop watching it because none of the shows worked, very irritating 

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XfinityThomasA

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2.9K Messages

Greetings, user_x8fhwv. We know tech issues can be frustrating, and we’re here to help. If you're having trouble with Paramount Plus, here are a few steps that might get things back on track:

Try restarting your device and router.
Make sure the Paramount Plus app and your device’s firmware are up to date.
Check your internet connection to ensure you're connected.
Clear the app’s cache or reinstall it if needed.
Look for any local Paramount Plus issues reported.
Disable any ad blockers or VPNs that might interfere with streaming.

I hope this info helps!

 

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21 days ago

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snoopy50

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Why can't xfinity fit the problem with Paramount plus.  The standard reply is reboot and check connections.  It appears everyone has done this and problems still exist.    What are the techs doing to FIX (not patch) the problem?

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10 days ago

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user_s8r9ah

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3 days ago

Just started experiencing this issue and error code 3205 today. Only when trying to view Tulsa King. I’m unsure how the solutions described above are fixes. I’m trying to watch by accessing the app through Xfinity on the TV. And if it truly is an Internet, or cache, or firmware issue, why is other content on the app working. Seems to be specific to Tulsa King. Xfinity needs to troubleshoot with Paramount.

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XfinityMarcus

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user_s8r9ah thank you for using the Xfinity community Forums page to reach out. You have mentioned only coming across an error with this specific program, but I was wondering if the issue with this program is also only occurring through your video box? Or if you access Paramount from another platform does 'Tulsa King' work?

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3 days ago

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