user_lybv5l Hey there! Thanks for using our Forums and Welcome to our Community. We are sorry to hear you are having network issues, and we are happy to work with you to see what is going on in your area. What you look at the status of the connection on our Xfinity App, what do you see currently there? Is there an estimated time of resolution that is suggested?
@user_lybv5l thank you for the details. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi @user_lybv5l, 3 days is definitely a long time to go without an update. I once experience a storm that knocked out my service for about 3 days, and with how much we rely on Internet these days I can only imagine how frustrating this has been for you as well. For future reference I would recommend singing up to receive our proactive network updates if you have not already. You can sign up by following the instructions listed in this article at https://www.xfinity.com/support/articles/proactive-outage-notifications.
I would like to take a closer look at your account to see if we can provide you with any new developments that have occurred. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJorge
Official Employee
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2.9K Messages
9 months ago
(edited)
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user_lybv5l
Visitor
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4 Messages
9 months ago
There is no eta for resolution and no one I talk to can provide an estimate
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user_lybv5l
Visitor
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4 Messages
8 months ago
Can someone please provide a status on the outage - day 3 with NO service
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